Director Service Line Heart and Vascular

Texas Health Resources   •  

Bedford, TX

Industry: Hospitals & Medical Centers


5 - 7 years

Posted 31 days ago


Improve operational performance to minimize waste and maximize resource capabilities for Heart & Vascular Service Line

Collect and analyze financial, quality and stakeholder data to identify opportunities for improvement and sound decision making.

Collaborate with Heart & Vascular Service Line on system supply chain initiatives.

Benchmark current operational metrics against the most efficient service line peers and develop and implement action plans to elevate performance.

Develop and oversee the implementation of entity and system policies and procedures that promote evidence based standards for both departmental, entity and system operations. Develop and recommend annual capital budget requirements and business plans to meet both entity and system performance objectives.

Monitor and manage financial performance of each area of responsibility including budget planning and timely action to variances.

Works closely with frontline leaders to align staffing needs with budget and benchmarks plus monitor staffing effectiveness.

Meet / Exceed budget targets, stakeholder satisfaction targets, and quality targets.

Assign responsibilities, delegate and empower others, and ensure that activity and resource utilization leads to and obtains results.

Identify and utilize processes and resources that support optimal delivery of data and information to leadership team and staff.


Direct human resource management for the assigned areas that promotes staff development, engagement and retention.

Oversees effectiveness of department recruitment and supports activities to recruit, orient, develop and retain an adequate level of competent staff.

Supports established standards for selection of workforce with the backgrounds, education, experience, qualifications and competence to support the business units and service lines in the hospital.

Coaches and mentors job related growth of managers & staff; foster their professional growth and development.

Implements and monitors the timely completion of performance evaluation and procedures. Coaches and counsels staff on an ongoing basis as appropriate.

Establishes professional development goals to improve the overall performance of the workforce. Develops and implements strategy to create a positive Employee Relations environment. Identify leadership talent and actively promote and develops leadership skills. Recognizes and rewards individual and team accomplishments.

Instills fair and just culture?? one that supports an environment of transparency, reporting, learning, a safe and supportive system of shared accountability.


Develop and implement quality and patient safety program for the entity Heart & Vascular Services

Ensures departments meet and maintain compliance with all regulatory and accrediting bodies. Use benchmark data from internal and external sources to identify opportunities for improvement of care and patient safety.

Identify key performance indicators for activities that need to be monitored and evaluated.

Include department staff in shared KPI goal setting, strategy development and outcomes analysis.

Fully support and hold front-line staff accountable to Reliable Care Blueprinting (RCB) and High Reliability Organization (HRO) initiatives.

Empower and nurture culture of continuous improvement at all levels.

Research and develops programs to provide evidence based or best practices.

Develops and implements performance improvement program for entity Heart & Vascular Services to promote program effectiveness, growth and satisfaction.

Effectively communicates quality and patient safety initiatives and priorities to all relevant stakeholders.

Participates on a routine basis on system process improvement teams.

Maintain service line accreditations and certifications. Partners and supports others as needed.


Achieve/sustain top decile performance on patient experience KPIs (ambulatory, emergency department, outpatient, therapy, etc.).

Create and promote a culture that fully supports patient centered care and a service friendly environment.

Identify and implement best practices and ensure service standards and initiatives are fully implemented and sustained across areas of responsibility.

Work collaboratively with all areas of entity to improve patient experiences.

Enhance physician engagement through program/service strengthening (ease of use) and relationship strategies.

Achieve Par performance on physician survey.

Work with departments on development of goals and tactics to improve ease of use for medical staff members and their office staff members.

Remove barriers/obstacles that prohibit physician stakeholder satisfaction.

Promote open communication with medical staff members and inclusion on decisions that impact their practice.

Conduct routine physician rounding, asking key questions to improve services.

Remain diligent on follow through and follow up.

Meets or exceeds targets in employee, physician and patient satisfaction scores.


Network with peers in State/Region/Nation to share ideas and conduct mutual problem-solving. Promote understanding and effective use of organizational management and nursing theories and research.

Demonstrate ethical decision making as a professional behavior that reflects the American Nurses Association (ANA) Code of Ethics for Nurses and supports the Department Philosophy of Nursing.

Establish collegial relationships with physicians, unit personnel, and administration.

Integrate team-building strategies and principles of group process interaction with staff.

Promote the professional image of nursing in demeanor, appearance, attitude and behaviors. Engage in self-performance appraisal on a regular basis, identifying areas of strength as well as areas for professional/practice development.

Support and promote community health activities among staff and colleagues.



Master's Degree Nursing, Business Administration, Healthcare Administration or equivalent


5 years progressive management experience with clinical service line oversight

Licenses and Certifications

RN - Registered Nurse