Cust Serv Mgr

Parker Hannifin   •  

Lexington, KY

Industry: Professional, Scientific & Technical Services

  •  

5 - 7 years

Posted 32 days ago

Job ID: 14303-1A

Position Summary The ideal candidate for this role will achieve customer service objectives through recommendations to strategic plans and reviews. A results oriented individual will take this team to the next level by also being an agent of change, assessing the need for process improvements, and holding the team accountable to productivity, quality, cost, and service standards. Other essential duties and responsibilities are as follows: Responsibilities/Duties •Help meet customer on time delivery as well as financial objectives by ensuring that forecast requirements are visual, analyzing variances and initiating and participating in corrective actions. •Determine customer service requirements by maintaining contact with customers, coordinating contact information for surveys and bench marking best practices. •Serve as the main escalation contact for customers to quickly resolve issues to retain business and build customer trust and satisfaction with the team. •Improve customer service quality results by studying, evaluating and re-designing processes, establishing and communicating service metrics, monitoring and analyzing results and implementing changes. •Work closely with business unit managers, division field sales and marketing personnel as well as cross functional areas of the business. •Analyzes key team metrics to implement any appropriate actions to improve performance, minimize turnover, and increase customer likelihood to recommend based on customer experience. •Lead/coach high performance team environment to collectively meet team goals

Qualifications

Minimum Requirements •Minimum 5 years of experience in customer service and leading teams required; Bachelor's degree (B.A.) degree in Business or Supply Chain preferred. •Must demonstrate excellent communication and people skills while showing adaptability and tenacity •Strongly oriented for managing priorities with a strong attention to detail. •Proficiency in Microsoft Office required •Advanced knowledge of Microsoft Excel and Microsoft Access preferred •Ability to learn and function within multiple mainframe systems •Some travel as required

Equal Employment Opportunity

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. U.S. Citizenship/Permanent Resident is required for most positions.