Citrix Enterprise Support Engineer in San Antonio, TX

$80K - $100K(Ladders Estimates)

Rackspace   •  

San Antonio, TX 78201

Industry: Information Technology


5 - 7 years

Posted 40 days ago


Citrix Enterprise Support Engineer


The Citrix ESE provides Fanatical Customer Experience for Rackspace customers leveraging virtual desktop and application publishing based on Citrix XenApp and XenDesktop and related Citrix technologies. Primary responsibilities will include:

  • Resolving trouble tickets with moderate to complex issues requiring both learned knowledge and initiative problem solving.
  • Applying software/firmware upgrades and patches
  • Evaluating and recommending improvement to customers' Citrix environment which would improve productivity, lessen problems or decrease const
  • Provide pre-sales assistance to Sales Teams in evaluating new customer needs and preparing POC models.
  • Post-sales architecture of new client Citrix environment, including hosts, layering, scaling/balancing, security and clustering.
  • Leading/mentoring junior Citrix engineers both on and off-shore.

We will expect successful candidates to have

  • 6+ years' experience in Citrix Xen and XenDesktop Support Engineering-including administration, design/architect and install
  • 6+ years' experience with WindowsServ, up to 2016, 2019 is a plus
  • Extensive customer-facing in pre-sales discovery and problem resolution triage
  • Citrix Provisioning services and Citrix Cloud are highly preferred.
  • Experience Citrix Cloud and Citrix NetScaler load balancer hardware


  • BS-Computer Science or other appropriate degree.
  • Citrix Certifications and MS CA/CE are preferred

About Rackspace

We accelerate the value of the cloud during every phase of digital transformation. By managing apps, data, security and multiple clouds, we are the best choice to help customers get to the cloud, innovate with new technologies and maximize their IT investments. We have been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work. Join us on our mission to build the world's best technology services company.

More on Rackspace

Rackers aren't all alike. We look different. We think uniquely. We are from many places and our beliefs & backgrounds vary. But, being a Racker — a valued member of a winning team on an inspiring mission – is what connects us all. Rackers are encouraged to bring their whole self to work every day, as we know that unique perspectives fuel innovation and enable us to best serve our customers & communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Valid Through: 2019-10-29