Business Process Manager

ExteNet Systems   •  

Lisle, IL

Industry: Telecommunications & Hardware

  •  

8 - 10 years

Posted 47 days ago

Job Details


Description

This Business Process Manager is a liaison between departmental teams and IT team. Understands, reviews, analyzes and evaluates process and OSS/BSS needs. Responsible for development and documentation of business requirements document and support for all aspects of the project life-cycle for multiple projects.

  • Meet with stakeholders to discover business process requirements and scope
  • Design and map current state or desired state business processes
  • Establish process governance framework using business stakeholders and key process attributes
  • Develop future state with recommended improvement areas and required progress steps to senior level management to improve efficiency
  • Have a thorough understanding of process mapping, data collection, data analysis, procedure writing, and documentation
  • Create and implement improvement initiatives, to-be business process design, and gap analysis.
  • Fully understand and be able to maintain and impact software and technology and any future software implementation
  • Work closely with IT Development Staff to ensure process improvements are aligned with OSS/BSS roadmap

Qualifications

Experience

Required

• 7+ years of BA and Process and Systems Implementation experience

• Wireless and Fixed Wireless Operations Experience

• Good knowledge of business modeling terminology

• Good knowledge of Business Process Modeling Notation (ISO Noun/Verb and BPMN)

• Experience in business process designs and facilitation

• Showcase good analytical, evaluating and critical thinking skills

• Excellent written and verbal communication skills

• Highly organized

• Excellent written and verbal communication skills

• Knowledge and expertise with Microsoft products, specifically Visio

• Excellent documentation skills (promptness, accuracy, thoroughness, legibility)

• Travel is expected to be about 25%

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.