Channels Technical Solutions Architect

company icon
Cisco Systems, Inc.
location icon
New York, NY
recency icon Posted 09-12-2023

Job Description

Location: East Coast, U.S. or EST time zoneWhy You'll Love Cisco Cisco is on a transformation journey from a historical infrastructure company to SaaS and recovering revenue Industry leader. We are leaning into the future with innovations in Customer Engagement as one of the key architectures leading this transformation. In this role you will be an integral part of that transformation. What You'll Do As a CCaaS Technical Solutions Architect (TSA) your primary responsibility is to provide technical guidance and presales engineering support for Cisco Customer Engagement sales pursuits for customers in the Enterprise. Key Responsibilities * Drive competitive awareness internally with engineering leadership * Drive competitive awareness of the Cisco solution vs other industry leaders to support sales opportunities * Lead internal training, webinars and knowledge transfer of Cisco's soltutions and our unique value over other industry players * Key collaborator and technical contributor on a stellar team of Presales Architects * Support a matrix of CC Sales Specialists and General Account teams with direct opportunity support, business development, and partner mentoring and development. * Promote the business and technical value of Cisco Contact Center, WFO, CCaaS, Platform and Journey-as-a-Service, and the broader Cisco Collaboration suite of offerings. * Design and present solutions and impactful demonstrations to customer stakeholders, focusing on the impact of the business outcome and not necessarily the underlying technologies * Encourage partners to adopt, sell and build competency deploying Cisco Contact Center technologies. * Help partner technical sales teams design innovative architectural solutions that drive strategic objectives and help differentiate partner offerings. * Build trusted technical advisor relationships with Customers and leaders of various partner groups, linking the Cisco vision to relevant business strategies. * Ability to articulate the business value of the Cisco Customer Care portfolio to both technical and non-technical audiences within the Cisco customer base. * For technical audiences, ensure the architectural impact of Cisco technology in system designs and proposals is understood, valued and technically sound. * Occasional travel will be required when deemed safe and approved. Examples include sales briefings, attending industry conferences and trade shows, and attending Cisco corporate events. * Occasional non-standard business hour events to support regional needs for EMEA and APJC as needed Who You'll Work With: In this role you will partner with a team of Customer Engagement and Collaboration Sales Specialists, as well as a matrix of Account Manager and Systems Architect teams for specific customers. As a technical representative for the CCaaS portfolio, you will work closely with the Product Teams, Global Collaboration Sales Teams, and attend and/or present at internal and industry-facing events such as Cisco Live, Enterprise Connect, Impact, SEVT, and Webex One. Who You Are: * You're an excellent communicator with strong presentation and demonstration skills * You have deep technical acumen and foundational knowledge of CCaaS, CPaaS and/or other cloud-based communication technologies in a presales capacity * You have a deep technical understanding of the Contact Center field - on-prem and cloud *Experience consulting with customers through premise based to cloud migrations. *Experience with AI, CRM, WFO, Customer Journey as a Service. * You have at least 4 years of Consulting or Pre-Sales Engineering experience * You have a university degree in a technical discipline or equivalent professional experience * You possess a growth mindset and thrive in an environment of continuous education and product evolution * You have intimate knowledge of business and technical trends in the Customer Engagement industry and love to share insights with teammates, customers, and partners * You prioritize teamwork, personal and professional growth, and organizational development * You're autonomous, great with time and calendar management, enjoy a fast-paced environment, and are comfortable with change * You're driven to achieve, creatively using internal and external resources to drive winning outcomes * Prior delivery or configuration experience with CC, CCaaS, and/or CPaaS platforms is preferred * Knowledge of programmability concepts such as RESTful APIs, SDKs, JavaScript and JSON is an advantage * Knowledge of Cisco Internetworking technologies is beneficial Why Cisco At Cisco, each person brings their different talents to work as a team and make a difference. We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more - from Smart-Cities to your everyday devices. We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities. We are visionaries, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #WeAreCisco