Account Support Representative

Mitchell InternationalAccount Support RepresentativeUS--RemoteJob ID: 23-15982Type: Regular Full-Time# of Openings: 1Category: Customer Service & SupportMitchell International, Inc.OverviewThe Enlyte Family of BusinessesMitchell | Genex | Coventry Enlyte is the parent brand of Mitchell, Genex and Coventry, an organization unlike any other in the Property & Casualty industry, bringing together three great businesses with a shared vision of using technology innovation, clinical services and network solutions to help our customers and the people they serve. Our suite of products and services enable our employees to help people recover from challenging life events, while providing opportunities for meaningful impact and career growth.Responsibilities Compensation: Competitive salary Perks: Full and comprehensive benefits program, 24 days of paid vacation/holidays in your first year plus sick days, home office equipment including laptop and desktop monitor, mileage and travel reimbursement, Employee Assistance and Referral Program, and hands-on workers' compensation case management training. Interacts directly with customers, sales and/or service representatives to handle a variety of inbound and outbound post-sales service functions. Receives customer and internal partner requests and works independently and/or collaborates with other teams to service these requests, follow-up or escalate appropriately. Prepares/retrieves documentation related to customer account, product, and service inquiries/issues. Updates databases with documentation related to customer interactions and steps taken to serve customer needs. Ensures account information is accurate by keeping it updated, filing/managing customer documentation/forms. May schedule field sales/service visits or escalate to partners as appropriate. Handles requests for additional company materials. Maintains records of customer contact and follow-up and resolves customer billing, payment and credit problems.QualificationsMinimum Education:High School Diploma or GED required, Pharmacy Technician License a plus Required Skills and Experience: 0-2 years of experience in the health care or pharmacy environmentUnderstanding of medical terminology desiredAbility to use clear English verbal and written communication at all timesAbility to quickly and accurately organize and manage multiple prioritiesApply basic computer, keyboard and Microsoft office skillsDesired Skills and Experience:Be friendly, professional and upbeat with strong customer service skillsEnjoy a team environment with other dedicated, hardworking peopleBilingual of any other language (a bonus)!Please see job descriptionPI229828180