Account Representative

Position Summary: This position is responsible for building and maintaining relationships with our dealer customer base. The position is responsible for offering dealer training on behalf of RAMS to maintain brand standards. They are also responsible for the end results of all mystery shops for all brands offered by RAMS. Interacts as needed with branded suppliers (BP/Shell) to implement branded supplier programs and secure competitive offers. This position will report directly to the Operations Manager. Strong organizational, communications and interpersonal relationship skills are required. This position's salary range is $45,000-$50,000Essential Functions:Follows lead from Operations Manager to maintain and service the customer base:Act as main point of contact for, and help to resolve, customer complaints Communicate whether fuel gallons in dealer contracts are being achieved.Ensure site compliance with all branded supplier programs.Ensure all dealer sites meet supplier mystery shop minimum standards.Take necessary actions to improve and maximize dealer site mystery shop scores. Coordinate dealer support issues with the Operations Manager. Monitor mandated industry changes. (e.g. EMV) Develop plans for site compliance. Educate and communicate all branded updates to dealers in an organized manner. Follow all Standards and Operating Practices (SOP) that have been developed. Provide best-in-class support and training to customers.Communicate effectively with customers and others within the department. Establish a reputation among dealers that the company is the preferred supplier in VA/NC. Ensure dealer needs are met; if they express interest in expansion refer all leads to Operations ManagerImplement a dealer incentive program based on annual fuel and mystery shop results with Operations Manager.Ensure dealer performance improves as a result of programs. Communicate results during the year to dealers to encourage higher performance.Coordinates end of year Dealer Appreciation EventMaintain a positive image of the company including appearance, maintenance of vehicle & property, behavior while at sitesEffectively balance in-field time with office time. 30% travel (in VA & NC)30% at sites40% in officeQualificationsCustomer service backgroundPersonable and approachable personalityEagerness to problem solvingWillingness to travel as needed with occasional overnightsOrganized person who is able to keep track of communications between several accountsReasonable Accommodations Statement: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.