Account Manager

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Charlottesville, VA
recency icon Posted 09-10-2023

Job Description

Company Introduction WorldStrides is the global leader in educational travel and experiential learning. The company was founded in 1967 to provide middle school travel programs to Washington, D.C., and has grown to provide a wide range of programs for more than half a million students annually to over 100 countries around the world. WorldStrides offers experiential learning programs in educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports. Each of these experiences helps students to see beyond the classroom and to see the world - and themselves - in new ways. Account Manager The Account Manager is a customer relationship manager. This position is responsible for rebooking each account on an annual basis, growing the value of each account through maximizing group size and profitability, improving customer retention rates, and providing superior customer service. An account Manager works with Program Leaders to coordinate the planning of group travel, develops and maintains a long-term professional and personal relationship with each Program Leader through consistent and meaningful contact, and works with other WorldStrides departments to provide a high level of customer service and an unsurpassed tour product experience. What you will do as an Account Manager: Function as a contributing member of the Account Management team through open exchanges, assisting other team members as needed, and by partnering with the Account Support Representative, Financial Services Representative, or Educational Travel Specialist. Create a strong relationship with each Program Leader. Maintain telephone contact with customers within set guidelines and document all contacts. When necessary telephone contact will occur outside of normal working hours. Lead and direct customers through a detailed and proven promotional approach. Produce itinerary and specific tour plans for each group within appropriate time frame. Provide excellent internal and external customer service by responding promptly to customer's inquiries, displaying proper phone and email etiquette, and being courteous. Properly set customers' expectations. Support the implementation of all incentive and promotional programs. Balance the customer's expectations with the company's fiscal goals. Work with Director of Account Managers on competitive situations and to establish a regular schedule of visits to customers, company public relations function, and PR tours. Mentor and provide leadership for Account Support Representative through training, effective delegation, and timely feedback. Train and work together with Account Support Representative and others on systems for communication and file documentation. On-site coordinating duties for a maximum of 6 nights are required. Additional days are optional at your discretion. Work Perks Fun & driven environment. Excellent medical, dental, and vision coverage, life, accidental death and dismemberment, accident, critical illness, and disability insurance, FSA healthcare, FSA dependent care, HAS with employer contribution, and generous 401k match. 10 paid floating corporate holidays, 1 paid volunteer day & 25 PTO days to start - accrue up to 28 over 3 years, 4 mental health days, and 5 bereavement days. Tuition reimbursement up to five thousand, two hundred fifty dollars annually or one thousand dollars towards professional certification annually. Opportunities for paid and discounted travel. Flexible work schedule providing on-site, remote, and virtual office opportunities. Encouraged participation in our Employee Resource Groups and Diversity, Equity, & Inclusion council. Fitness Center and cafe onsite at select locations. Employee Assistance Program (EAP) Paid Parental, Caregiver, and Disability leave. Team Member Discount Program WorldStrides, a global organization, is committed to educate and serve communities worldwide. Our commitment is fueled by the passion of our team members and partners to make experiential learning accessible, while also being socially, environmentally, and ethically responsible. Together, we accomplish this by investing in initiatives to promote inclusion, diversity, and sustainability. As an Equal Opportunity Employer, WorldStrides` is committed to building a diverse workforce, supported by an environment that promotes inclusion and belonging. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. WorldStrides will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire. Charlottesville, VA - Headquarters 2+ years of proven excellence in a customer relationship management and/or customer service environment a plus. College degree preferred. Ability to work in a fast-paced, deadline-oriented, data-driven environment. Positive, solution-oriented attitude. Excellent time management and organizational skills. Strong interpersonal skills - excellent verbal and written communication skills, with a clear and professional telephone demeanor. Keen attention to detail - must possess the ability to visually proof documents and work efficiently on a computer. Required to operate in a variety of public environments. Ability to balance customer service expectations with business considerations. Willingness to expand time commitment as necessary. Must be able to travel by car or plane to Washington and out of state to visit customers and perform hotel assignments. Not Eligible