Account Manager - Security

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GardaWorld Security Services U.S.
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Waller, TX
recency icon Posted 08-31-2023

Job Description

Job DescriptionJOB SNAPSHOTJob Title: Security Account ManagerLocation: Waller, TXEnvironment: Industrial Pay Rate: $26.50/hr - Salaried Shift & Hours: 7am-3pm, expected to be available anytimeIncluded Benefits/Perks: Medical, Dental, Vision, 401kWho is GardaWorld?In our complex world today, GardaWorld stands out as the largest privately owned security services company in the world. We're experts at protecting people and assets. We're also growing everywhere and expanding in multiple locations. If you're a sharp, talented, self-confident individual who excels in customer service, you can build a future here. We give you all the tools you need to expand your skills and grow your career with exceptional opportunities for advancement. You can stand out - and thrive - here, too.If you want a real career opportunity where you're part of a dynamic supportive team that's dedicated to your success, check us out. We're a global organization that embraces our cultural diversity and we promote engagement, communication, and sharing ideas across all our teams. At GardaWorld, you'll have plenty of room to grow - and that's just for starters. Explore your future with us today.Account Manager - Full TimeJob Summary: The principal purpose of the job involves organizing and administrating security operations in the account effectively and efficiently.Organization/Reporting line:Client Service Manager, Operations & Administration ManagerContact and Cooperation:Internally: Client Service Manager, Operations & Admin Manager, HR Department, Investigation DeptExternally: ClientKey Responsibilities:• Maintaining a master roll depicting a precise number of operations staff in the account• Processing and co-coordinating all forms of leave for staff under your supervision. • Attending to clients' problems on day-to-day basis. • Conveying our mission and organizational value to the staff. • Conducting security surveys on prospective security needs of the property • Reporting activities and performance of quick reaction force within the division. • Positing security guards and reporting security contract cancellations in time to the management. • Instilling an acceptable level of discipline among operations staff to meet company's standards. • Monitoring cost and overheads to ensure they match income from the account. . • Any other duties assigned to you by management. Accountability:The Account Manager is accountable to the Operations & Administrations Manager as well as the Client Service Manager for the responsibilities stated in this job description. These responsibilities will be monitored and managed through the mid-year and annual performance review and supported through the monitoring of KPIs.Competencies:• Must be fluent in spoken and written English language.• Excellent customer service is always your top priority.• You provide rapid response in critical situations.• You know when and how to enforce customer procedures, regulations and standards.• Ability and willingness to work at odd hours and under pressure. • Must have served for at least 3 years in a reputable security firm in a similar capacity. • Computer Literacy • Must have excellent people / social skillsYour background:• You have a high school education or equivalent (GED)• You're able to ace (and pass) an extensive screening process• If you have Security, Military, Law Enforcement experience - even better!• You have a state security license• You have a valid Driver's License• You have a valid TWIC card (In-Hand)#B07179QualificationsEducation