Account Manager

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Presbyterian Healthcare Services
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Albuquerque, New Mexico
recency icon Posted 09-01-2023

Job Description

Overview: Responsible for retention of commercial members through daily account management, problem resolution, annual contract renewal and PHP/PIC endorsed underwriting and administrative guidelines. The Account Manager will serve as the primary contact for assigned brokers and employer groups for all service needs Type of Opportunity: Full Time FTE: 1.000000 Exempt: Yes Work Schedule: Weekday Schedule Monday-Friday < Qualifications: Associates degree in a related area, plus 2 years of experience. 3 years of additional experience can be substituted in lieu of degree 2 years of application specific experience. PLEASE NOTE: This Position Requires New Mexico State Health and HMO License or obtain within 90 days of hire. CANDIDATES WHO ARE SELECTED FOR THE POSITION MUST SIGN AN AGREEMENT TO OBTAIN THIS CREDENTIAL Responsibilities: Responsibilities: *Sells and retains commercial membership in assigned territory at a minimum level of monthly quota. *Provide excellent service to customers and stakeholders using proven methods and processes supported by the Sales Department which include: continually search for ways to improve customer/client service; impress customers with exceptional service; seek feedback from customers; track performance against customer requirements; address customer needs by involving the right people at the right time and follow up to ensure problems are resolved; and effectively balance the interests of a variety of customers. *Maintain and develop comprehensive product and industry knowledge including knowledge and understanding of laws and regulations affecting insurance practices. *Effectively presents and communicates verbally and in written form to a wide variety of audiences. Express one-self to provide information to others effectively and recognize required communication styles. *Understand complex pricing models and comprehensive benefit structures. *Analyze market position to create specific strategies associated with service and retention of a specific book of business. Benefits: We offer more than the standard benefits! Presbyterian employees gain access to a robust wellness program, including free access to our on-site and community-based gyms, nutrition coaching and classes, wellness challenges and more! Learn more about our employee benefits: Why work at Presbyterian? As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans. For our employees, we offer a robust wellness program, including free access to our on-site and community-based gyms, nutrition coaching and classes, wellness challenges and more. Presbyterian's story is really the story of the remarkable people who choose to work here. The hard work of our physicians, nurses, employees, board members and volunteers grew Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system that serves more than 875,000 New Mexicans. About Presbyterian Healthcare Services Presbyterian Healthcare Services exists to improve the health of patients, members and the communities we serve. We are a locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1,600 providers and nearly 4,700 nurses. Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans. About Our Regional Delivery System Presbyterian's Regional Delivery System is a network of six hospitals and medical centers throughout rural New Mexico including locations in Clovis, Espanola, Ruidoso, Santa Fe, Socorro and Tucumcari. Our regional facilities are home to more than 1,600 clinical and non-clinical employees who help make Presbyterian the state's largest private employer with nearly 14,000 statewide employees. With a variety of services ranging from general surgery to pediatrics to heart and cancer care, our regional employees are proud to provide close-to-home care for their communities. We are part of New Mexico's history - and committed to its future. That is why we will continue to work just as hard and care just as deeply to serve New Mexico for years to come. About New Mexico New Mexico continues to grow steadily in population and features a low cost-of living. Varied landscapes bring filmmakers here from around the world to capture a slice of the natural beauty New Mexicans enjoy every day. Our landscapes are as diverse as our culture - from mountains, forests, canyons, and lakes, to caverns, hot springs and sand dunes. New Mexico offers endless recreational opportunities to explore and enjoy an active lifestyle. Venture off the beaten path, challenge your body in the elements, or open yourself up to the expansive sky. From hiking, golfing and biking to skiing, snowboarding and boating, it's all available among our beautiful wonders of the west. AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses. #PHP123