Account Manager

company icon
CPP- Minneapolis
location icon
Eden Prairie, MN
recency icon Posted 09-14-2023

Job Description

The Sales Account Manager works as a key member of the CPP-Minneapolis Operation team, focused on a select group of customers. This position interacts with customers, other Account Managers, the corporate Sales team, and the Operations team. The role requires the individual to maintain a high level of focus on customer satisfaction and facilitates cross functional teams to effectively solve customer issues/concerns. This is a great opportunity to join a growth-oriented company that has been in business for over 100 years! CPP offers a competitive compensation & benefits package which includes a bonus program that is paid quarterly, medical/dental/vision/life insurance, 401K, paid vacation and holidays. Major Responsibilities Create quotes to customers on repeat and new business Perform contract review process and send purchase order acknowledgments to customers after PO is reviewed and deemed acceptable Review purchase orders for accuracy of price, revision, delivery, duplication, and special instructions and resolve any discrepancies. Enter customer requirements into CPP business system Enforce contract terms with customers, as needed Schedule customer delivery requirements– unless we are changing how we process incoming orders Maintain the order entry system to assure accurate shipping, invoicing, terms and schedule requirements, working within established production planning guidelines Add and maintain Customer information in CPP business system Download customer schedules on a regular basis and maintain corresponding schedules within the CPP business system Coordinate customer returns in a timely manner Work with customer base to upsell product Assist in coordinating customer visits Monitor in process yields to ensure timely response to negative situations Respond to all customer delivery concerns, involving any necessary member of the Executive or Manufacturing teams in order to effectively solve customer problems Maintain applicable reports as needed Populates and manages annual sales forecasts/yearly top line sales projections Keeps up with current & future market trends & platform builds Monitor risk and profit margins at the account level as directed Acquire additional certifications and credentials as required for work or career development Maintain a clean, organized work area Comply with all safety, DOT, HAZMAT and environmental policies and procedures Attendance Ability to work at the Bloomington facility Work on/participate in special projects as needed or assigned by Management Qualifications Education: High School diploma or equivalent and Bachelors’ Degree in Business or related field required for this position. Candidates with equivalent experience will be considered for the role as well Experience: 5+ years of manufacturing customer service experience with aerospace or casting experience preferred Computer Skills: Knowledge of Microsoft Office Suite with experience in Excel, Access, Word. Other Required Knowledge, Skills & Abilities: Effective communication skills with ability to effectively resolve customer issues in a win- win style. Ability to remain calm under pressure. Familiarity with manufacturing processes and nomenclature a plus. About Us Consolidated Precision Products (CPP) is an industry-leading manufacturer of highly-engineered components and sub-assemblies, supplying the commercial aerospace, military and industrial markets with small-to-large “function critical” products. CPP provides its customers with a “total solution” source, taking them from concept to finished product with one of the broadest and most diverse product offerings in the industry. More information about our company can be found at: Sponsorship is not available for this role. Candidates must be legally authorized to work in the US on a permanent and consistent basis without company sponsorship now and in the future. This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee. CPP Corporation is an Equal Opportunity Employer that recruits, hires, trains, and promotes employees in all job classifications without regard to race, color, religion, age, sex, sexual orientation, gender identity, marital status, national origin, disability, veteran's status, or other legally protected status.This is a full time position