The Account Manager will create long-term, trusting relationships with our customer and dealer accounts within their designated territory. The Account Manager's role will work closely with their Sales Territory Manager to oversee a portfolio of assigned dealers and develop new business from existing customers.
Essential Job Functions
Serves as a reliable point of contact for dealer and customer accounts via phone and email.
Provides timely and accurate assistance to Territory Sales Manager and dealer accounts, including quoting and quote tracking/follow-up.
Provides information and resources to their Territory Sales Manager, as requested, such as developing presentations, brochures, giveaways, etc.
Enters orders on behalf of their Territory Sales Manager.
Works closely with the Shipping Department on delivery and pick-up of orders.
Determine shipment method by utilizing knowledge of shipping procedures rates and routes.
Work with carrier and third-party services.
Make special shipping arrangements as necessary.
Ensure shipping carrier requirements and regulations are met.
Respond to customer inquiries regarding product movement and refer to proper channels, including notification of a shipment delay.
Resolve customer complaints by investigating problems, developing solutions, and making recommendations to management.
Continuously keeps up with company product modifications, changes, and enhancements.
Prepares weekly sales reports for their respective territory.
Invoices dealers and customer accounts within their designated sales territory and follows up on any past due accounts.
Identifies new business opportunities within their territory.
Maintains professionalism, diplomacy, sensitivity, and tact to represent the company in a positive manner.
Uses HubSpot daily to manage accounts, quotes, and leads.
Follows company safety policies and procedures.
Other duties as assigned
Requirements: Knowledge, Skills and Abilities
2-year degree or 5+ years of experience in account management, customer service, or business administration.
Excellent organization and communication skills, both written and verbal.
Ability to develop strong dealer and customer relationships.
Proficient computer skills including MS Word, PowerPoint, Excel and Outlook.
Valid driver's license is required with a driving record in good standing.
Must be highly motivated and be able to work both independently and in a team environment.
May require occasional travel.