44927-2233 - Print Production Analyst

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Teladoc Health
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Lewisville, TX
recency icon Posted 09-10-2023

Job Description

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you're empowered to show up every day as your most authentic self and be a part of something bigger - thriving both personally and professionally. Together, let's empower people everywhere to live their healthiest lives.Summary of Position The focus of this position will be to provide data analysis on print production and document management to support the organization's business functions of Marketing, Client Management, Finance and other work groups. Critical function to ensure timeliness and quality of direct mail, onboarding, seasonal and promotional materials in support of members and client communications.Essential Duties and ResponsibilitiesIndependently collect and analyze data for Variable Data Printing (VDP), workflow solutions, software and network applications.Print and Fulfillment Vendor support and management.Procure Print/Fulfillment estimates and competitive bids for various departments, ensuring quotes are within or below budget.Track print expenditures and facilitate all related vendor purchase orders for billing reconciliation.Establish Print Production timelines.Collects, reviews, evaluates data against process, procedures, standards to analyze effectiveness to SLA and KPI's.Identify specific business opportunities for process and performance improvement, whether print or data related including workflow solutions.Conduct reviews and analysis focusing on qualitative and quantitative results.Establishes and maintains effective cross-functional business partnerships across all levels of the department and organization.Actively seek customer, client, partner needs analysis and create appropriate solutions.Independently test business processes and recommend improvements for print data management.Monitor and evaluate vendor performance through production quality reviews, vendor site visits and quarterly performance reviews.Work with, analyze, and report on .csv data files and other data rich files.Create reports for internal teams and/or external clients.Establish report scheduling, define reports, email bundles of designated recipients.Structure large data sets to find usable information.Provide sound recommendations to address potential risks.Assist in problem identification and resolution.Create process and program documentation and training guides to aid existing contact points and aid in future expansion implementations and acquisitions.Project management.Direct inquiries and other traffic to correct team members.The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.Supervisory ResponsibilitiesNo.Qualifications Expected for PositionBachelor's Degree with a minimum of two years of experience in operation data gathering or an associate degree (or equivalent) with minimum 5 years operations experience.3-5 years advanced training and/or experience with advanced Excel and/or other data analysis and reporting software.Highly skilled in Excel (expert-level proficiency highly preferred).Knowledge of print production, paper specs and paper mechanics preferred.Experience with Visio and/or an equivalent workflow tool.Experience with Microsoft PowerPoint.Experienced in analyzing data rich files.Ability to communicate and collaborate with team members and remain calm in stressful situations.Ability and desire to learn new technology with self-study.Ability to manage and prioritize multiple tasks in a fast-paced work environment through high attention to detail and organizational skills.Ability to communicate efficiently and effectively with other teams.Manage expectations with ease of handling conflict resolution.Be mindful of time management and team dynamics.Strong conceptual, analytical, critical thinking and problem-solving ability.Customer focused.The base salary range for this position is $55,000.00 - $65,000.00. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2023.Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.Why Join Teladoc Health?A New Category in Healthcare:Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person's health journey.Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.Focus on PEOPLE:Teladoc Health has been recognized as a top employerby numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.Diversity and Inclusion:At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.Growth and Innovation:We've already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.