Job Description
Position: 2-1-1 Program DirectorReports To: Vice President, Community InitiativesJob Summary Oversees accessibility and accuracy of Information & Referral (2-1-1) services statewide; ensures that UWCA attains and maintains Inform USA Accreditation; develops and maintains a continuum of referral resources with documented follow-up to assess efficacy of service system in UWCA catchment area and to inform UWCA impact funding strategies.Responsibilities Manages a 2-1-1 response system in UWCA catchment areaServes as liaison with EMA, VOAD and other agencies related to disaster planning and responseEstablishes and maintains a system to follow-up with callers on referrals to assess referral responsiveness and caller satisfactionServes as liaison to Corporate Assistance clientsConducts calls with clients and community members to provide resources and case management services as neededServes as the Birmingham Disaster Call Center Director when the disaster call center is activatedEnsures and maintains compliance with UWCA’s Response Center Inform USA certification standards and reaccreditation processProvides training supervision to all CSRC staff and ensures compliance with Inform USA standards and grant requirementsDevelops and maintains an effective marketing strategy for 2-1-1Represents 2-1-1 at community meetings, speaking engagements, and with community groupsProvides leadership for quality assurance and quality improvementParticipation in Community Initiatives’ Continuous Quality Improvement PlanMaintains monthly and annual compliance and deliverables with all grants and projects related to 2-1-1 servicesOther duties as assignedQualificationsKnowledge & SkillsInform USA Community Resource Specialist certification preferredExcellent interpersonal, communications, public speaking and presentation skillsExperience in MS Office and basic data entry preferredWorking knowledge of community services and resourcesProficient in data analysis and projectionsProficient in program developmentProven networking skillsExcellent supervision skillsBudgeting skillsEducation/ExperienceMaster of Social Work or related degree, license preferred.5 years supervisory and case management experienceExperience managing grants preferredRequirementsValid Alabama driver’s licenseReliable transportationProof of automobile insurance commensurate with State lawBackground checks to include but not limited to criminal record, drug screen, and TB testNormal office environment with occasional afterhours and/or weekend work required and some travelMust meet and maintain eligibility requirements to be insured by UWCA’s insurancePOSTED 10.25.2024Updated 11.15.2024CI 650