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    Yana Dranov

    Garden City, New York

    Director, Business Process Management & Customer Experience

    Star Group

    Specialties

    check markProcess Management

    check markQuality Management

    check markSupply Chain & Logistics

    Where I've Worked
    S

    Aug 2016 – Present

    Director, Business Process Management & Customer Experience

    Star Group
    Nbty logo

    Sep 2014 – Jul 2016

    Director, Business Process Improvement

    Nbty
    N

    2014 – 2016

    Director, Business Process Improvement

    Nature's Bounty Co
    National Grid logo

    Jan 2013 – Jan 2014

    Director, Global Process Excellence in IT

    National Grid
    I

    2013 – 2014

    Director

    Information Systems Process Excellence
    Purolator International logo

    Jan 2010 – Aug 2013

    National Process Team Leader

    Purolator International
    Fresh Direct logo

    Feb 2007 – Dec 2010

    Senior Industrial Engineer & Process Improvement Lead

    Fresh Direct
    Fresh Direct logo

    Jan 2007 – Jan 2010

    Senior Industrial Engineer and Process Improvement Mgr

    Fresh Direct
    FreshDirect logo

    2007 – 2008

    Senior Industrial Engineer and Process Improvement Lead

    FreshDirect
    United Parcel Service logo

    Feb 1999 – Feb 2007

    International Operations Manager / Industrial Engineering Supervisor / Process Improvement & Production Lead

    United Parcel Service
    United Parcel Service logo

    1999 – 2007

    International Operations Manager / Industrial Engineering Mgmt

    United Parcel Service
    Where I've Studied

    2009

    Masters, Executive Master of Business Administration

    Fairleigh Dickinson University

    1996

    Bachelors, Industrial Engineering

    Northern Illinois University

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    Star Group

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