Walt Roth

Madison, Wisconsin

Service and Support Lead/Manager, Lands End

Experience at:
Lands End, Lands' End, American Family Insurance

I’m interested in mentoring people from:

    Walt Roth

    Ask Me About

    Call and Contact Center Manager
    Incident Management
    ITIL / ITSM
    Manager/Supervisor/Team Lead
    Service Desk/Help Desk
    Team Building
    Technical and Desktop Support
    Where I've Worked
    Lands End logo

    Jun 2017 – Feb 2020

    Service and Support Lead/Manager

    Lands End
    Lands' End logo

    Jan 2017 – Jun 2017

    Service Desk Team Lead

    Lands' End
    American Family Insurance logo

    Jan 2001 – Jul 2016

    Technical Team Lead

    American Family Insurance
    Office Depot logo

    Jan 2006 – Mar 2009

    Retail Sales Representative - Technology & Software

    Office Depot
    I

    Jul 2000 – Jan 2001

    Help Desk Analyst

    Interactive Business Solutions
    M

    Jun 1999 – Apr 2000

    Deskside Support Technician

    Metamore Industry Solutions
    Where I've Studied

    Associates, Business Management and Marketing

    College of DuPage

    Certificate, Fundamentals of Management

    University of Wisconsin-Madison - School of Business

    Bachelors, Business Administration and Management

    Lakeland University

    People I've Reported To

    People I've Worked With

    People Who've Reported to Me

    Service and Customer Support Leader

    Enterprise IT Call Center & Desktop Support leader with experience managing multiple teams simultaneously. Customer service oriented & solutions driven. I excel with identifying process improvements & change opportunities.

    Specialties

    check markTechnology Management

    check markTechnical Support

    In the Media

    Social Media