I’m interested in mentoring people from:

    Timothy Mascal

    Wellington, Florida

    Director of Global Service and Support

    Anton Paar QuantaTec

    Customer Engagement Executive

    I am a hands on leader with exceptional customer facing skills. Specialties include conflict resolution, negotiation, team and process development, as well as all facets of customer support business development and operations.


    check markGeneral Manager/Location Manager

    check markOperations Management

    check markProcess Management

    Ask Me About

    Customer Retention
    Customer Support
    Employee Retention
    Escalation Management
    Where I've Worked

    Apr 2018 – Present

    Director of Global Service and Support

    Anton Paar QuantaTec

    Jul 2014 – Apr 2018

    Director of Service, The Americas Region

    Anton Paar

    Nov 2010 – Jun 2014

    Director, North American Service and Support

    Anton Paar USA, Inc
    Waters Corporation logo

    Feb 1998 – Nov 2010

    Regional Service Manager

    Waters Corporation

    Sep 1997 – Feb 1998

    Process Chemist

    ESA, Inc
    Where I've Studied

    BS, Chemistry

    University of Massachusetts

    Chemical Engineering

    University of Lowell

    People I've Reported To

    People I've Worked With

    People Who've Reported to Me

    Ask Me for a Referral

    Anton Paar QuantaTec

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