Apply4Me
Phoenix, Arizona
Specialties
Operations Management
Process Management
Quality Management
Jan 2017 – Present
Director of Workforce Management and Analytics
Aug 2015 – Jan 2017
Aug 2014 – Jul 2015
Director of Global Workforce Management and Analytics, Global Contact Center Strategy and Support
Dec 2011 – Jul 2013
Director of Workforce Management
Dec 2009 – Dec 2011
Workforce Management Manager II
Jul 2004 – Dec 2009
Manager
Mar 1992 – Jul 2004
Various Roles - National Operations
BS, Psychology
Arizona State University