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    Thomas McCormick

    Phoenix, Arizona

    Director of Workforce Management and Analytics

    Charter Communications / Time Warner Cable, Inc

    Specialties

    check markOperations Management

    check markProcess Management

    check markQuality Management

    Where I've Worked
    C

    Jan 2017 – Present

    Director of Workforce Management and Analytics

    Charter Communications / Time Warner Cable, Inc
    C

    Aug 2015 – Jan 2017

    Director of Workforce Management and Analytics

    Charter Communications / Time Warner Cable, Inc
    Herbalife, Inc logo

    Aug 2014 – Jul 2015

    Director of Global Workforce Management and Analytics, Global Contact Center Strategy and Support

    Herbalife, Inc
    M

    Dec 2011 – Jul 2013

    Director of Workforce Management

    Medsolutions
    Union Bank logo

    Dec 2009 – Dec 2011

    Workforce Management Manager II

    Union Bank
    Starwood Hotels and Resorts logo

    Jul 2004 – Dec 2009

    Manager

    Starwood Hotels and Resorts
    Fidelity Investments, Inc logo

    Mar 1992 – Jul 2004

    Various Roles - National Operations

    Fidelity Investments, Inc
    Where I've Studied

    BS, Psychology

    Arizona State University

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    Charter Communications / Time Warner Cable, Inc

    In the Media

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