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    Tara Russo - PMP

    Wilmington, Delaware

    VP - Business Process Manager / Consumer & Community Bank

    JP Morgan Chase

    Propelling Performance • Optimizing Processes • Improving the Bottom-line

    Multidimensional Executive with extensive experience in the consulting, communications and service industries. Expertise in project / program management, operations, administration and process improvements. Ability to implement transformational strat

    Specialties

    check markBusiness Analysis

    check markBusiness Project Management

    check markTechnical Project Management

    check markProgram Management

    Ask Me About

    Data Analytics / Insights
    Lean/Design for Six Sigma
    Operations Administration
    Operations/Administration
    Program/Project Management (PMP)
    Sales / Marketing
    Strategic Leadership
    Team Development / Mentoring
    Where I've Worked
    JP Morgan Chase logo

    2016 – Present

    VP - Business Process Manager / Consumer & Community Bank

    JP Morgan Chase
    Independence Blue Cross logo

    2015 – 2016

    Customer Experience * Program Management * Call Center Transformation

    Independence Blue Cross
    Verizon Communications logo

    2004 – 2015

    Program Management * Sr. Process Engineer * Lean Six Sigma Strategist * Customer Experience

    Verizon Communications
    Comcast logo

    2001 – 2004

    Project & Program Management * Results-driven Process Improvements * Regulation Operations

    Comcast
    Where I've Studied

    MBA, Management Policy & Marketing

    Case Western Reserve University

    BA, Communication & Business Administration

    University of Pittsburgh

    People I've Reported To

    People I've Worked With

    People Who've Reported to Me