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    Tara Russo - PMP

    Wilmington, Delaware

    VP - Business Process Manager / Consumer & Community Bank

    JP Morgan Chase

    Propelling Performance • Optimizing Processes • Improving the Bottom-line

    Senior level executive, with a documented and successful history of extensive experience in the consulting, communications and service industries.

    Specialties

    Business Analysis

    Business Project Management

    Technical Project Management

    Program Management

    Where I've Worked

    2016 – Present

    VP - Business Process Manager / Consumer & Community Bank

    JP Morgan Chase

    2015 – 2016

    Customer Experience * Program Management * Call Center Transformation

    Independence Blue Cross

    2004 – 2015

    Program Management * Sr. Process Engineer * Lean Six Sigma Strategist * Customer Experience

    Verizon Communications

    2001 – 2004

    Project & Program Management * Results-driven Process Improvements * Regulation Operations

    Comcast
    Where I've Studied

    MBA, Management Policy & Marketing

    Case Western Reserve University

    BA, Communication & Business Administration

    University of Pittsburgh

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