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    Stuart Benzal

    New York, New York

    Vice President, Digital Engagement Centers and Omnichannel Customer Care

    Hudson's Bay Company

    Customer experience and operations transformation leader

    Leader of executive teams that excel in innovating and executing transformational initiatives that expand products and services, reduce costs, and optimize customer experience for mid-size to Fortune 500 corporations on a global scale

    Specialties

    check markBrand Marketing & Management

    check markMarketing Research & Analysis

    check markDigital Marketing & Social Media

    check markDesign & UX

    Ask Me About

    Brand Transformation
    Business Transformation
    Contact Centers
    Continuous Improvement
    Customer Experience
    Customer Service
    Food and Beverage leadership
    Leadership
    Operations
    Social media and Customer service
    Where I've Worked
    Hudson's Bay Company logo

    2016 – Present

    Vice President, Digital Engagement Centers and Omnichannel Customer Care

    Hudson's Bay Company
    Hertz Global Holdings logo

    2015 – 2016

    Vice President, Global Customer Experience and Loyalty

    Hertz Global Holdings
    Aon logo

    2013 – 2015

    Vice President Strategy, Technology

    Aon
    McKinsey & Company logo

    2011 – 2013

    Customer Experience and Advanced Operations Expert

    McKinsey & Company
    United Airlines logo

    Jun 2009 – Oct 2011

    Managing Director, Global Product

    United Airlines
    CarMax logo

    2007 – 2009

    Assistant Vice President, Strategy & Concept Innovation / Executive Committee Member

    CarMax
    Circuit City Stores logo

    Jan 2004 – Jan 2007

    Director of Innovation and Strategy

    Circuit City Stores
    McKinsey & Company logo

    Dec 2001 – Aug 2005

    Senior Engagement Manager

    McKinsey & Company
    A.t. Kearney logo

    Jan 1998 – Jan 2001

    Senior Project Manager

    A.t. Kearney
    US Airways  logo

    1993 – 1998

    Manager of Operations

    US Airways
    Where I've Studied

    BS, Transportation Technology, International Business

    Florida Institute of Technology

    MBA, Strategy, Innovation & Information Technology

    EDHEC - Business School, France

    People I've Reported To

    People I've Worked With

    People Who've Reported to Me

    Ask Me for a Referral

    In the Media

    Social Media