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    Steve Leath

    San Antonio, Texas

    US Customer Care Operations Lead


    Customer Support and Experiece Strategy Executive

    Purposeful customer support leader with significant call center and service design experience, including customer success, customer support, continuous improvement, and improved productivity with the effective use of contact center technologies.


    check markGeneral Manager/Location Manager

    check markOperations Management

    check markProcurement

    check markProcess Management

    check markQuality Management

    check markSupply Chain & Logistics

    Ask Me About

    Contact center technologies
    Focused performance metrics
    Customer Experience
    Lean six sigma
    Call center operations
    Predictive analytics
    Where I've Worked
    Bayer logo

    Jul 2018 – Feb 2020

    US Customer Care Operations Lead

    Elsevier logo

    Jul 2015 – Jun 2018

    VP, Global Customer Support

    New Balance Athletics, Inc. logo

    May 2009 – May 2011

    Head of Global Customer Care

    New Balance Athletics, Inc.
    Laird Technologies logo

    Feb 2007 – Jul 2008

    Director, Global Customer Service

    Laird Technologies
    Trimble Navigation logo

    Jul 2003 – Jan 2007

    Americas Customer Fulfillment Manager

    Trimble Navigation
    Where I've Studied

    MBA, Business Administration

    Indiana Wesleyan University

    BS, Business Management

    Urbana University

    People I've Reported To

    People I've Worked With

    People Who've Reported to Me

    Ask Me for a Referral

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