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    Steve beck

    Indianapolis, Indiana

    Sr. Supervisor of Contact Center Operations

    DialAmerica Marketing

    Specialties

    check markAdministrative & Office

    check markGeneral Manager/Location Manager

    check markOperations Management

    check markProcess Management

    check markQuality Management

    Where I've Worked
    DialAmerica Marketing logo

    Oct 2013 – Jan 2020

    Sr. Supervisor of Contact Center Operations

    DialAmerica Marketing
    DialAmerica logo

    Oct 2013 – Feb 2019

    Sr. Supervisor of Contact Center Operations at Dialamerica Marketing

    DialAmerica
    CTB/McGraw-Hill logo

    Aug 2002 – Oct 2012

    Customer Service Manager

    CTB/McGraw-Hill
    CTB/McGraw-Hill logo

    Aug 2002 – Oct 2012

    Customer Service Manager of a national high volume inbound

    CTB/McGraw-Hill
    C

    Jan 2000 – May 2002

    General Manager

    Choice One Communications
    E

    Jan 1995 – Jan 1999

    General Manager of Business Development

    Eclipse America Corporation
    Sprint Corporation logo

    Jan 1991 – Jan 1995

    Technology Consultant

    Sprint Corporation
    Verizon logo

    Jan 1986 – Jan 1991

    Regional Manager

    Verizon
    Where I've Studied

    BS, Marketing

    Indiana University

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