Apply4Me
Houston, Texas
Specialties
Business Intelligence & Analytics
IT Consulting
IT Security
Quality Assurance
Technical Product Management
Technology Management
Technical Support
May 2018 – Present
Americas IT Service Manager
Jun 2014 – May 2018
Operations and Program Manger
Sep 2011 – Jun 2014
Director of Customer Support
Jul 2008 – Sep 2011
Service Desk and Service Delivery Manager
Jan 2006 – Jun 2008
Service Desk Manager, Houston/Tewksbury ESC
Jun 2004 – Jan 2006
Professional Experience Continued on Director, GSC Managed Service Desk
Nov 2003 – Jun 2004
GSC Manager
Jan 2002 – Nov 2003
TAC Manager
Apr 1997 – Jan 2002
Service Desk Operations Manager
Jul 1996 – Apr 1997
Service Desk Shift Supervisor
In Progress
Certification
University of Houston
1996
Bachelors, International Business
Stephen F. Austin State University
1991
H.S. Diploma
Anderson High School