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    Sheila Knight-Fields

    Denver, Colorado

    Director of Customer Support Operations

    Alto Pharmacy

    Senior-Level Operations Leader integral to organizational excellence

    As a Senior-Level Ops Leader, I have been integral to organizational excellence in various industries. Utilizing strategic program development and process improvements, I've been well-known as a tech implementation guru through leadership efforts.

    Specialties

    check markAdministrative & Office

    check markGeneral Manager/Location Manager

    check markOperations Management

    check markProcess Management

    Where I've Worked
    A

    Jun 2019 – Aug 2020

    Director of Customer Support Operations

    Alto Pharmacy
    A

    2019 – 2020

    Director, Customer Operations Support

    Alto Pharmacy
    City & County of Denver logo

    2015 – 2019

    Director, Contact Centers & Customer

    City & County of Denver
    City and County of Denver logo

    2015 – 2019

    Director

    City and County of Denver
    ADT Security Services logo

    2008 – 2014

    Director, Account Management Support

    ADT Security Services
    A

    2008 – 2014

    Director, Account Management Support

    ADT Security Services, LLC
    ADT Security logo

    Jun 2005 – Jan 2008

    Unit Manager

    ADT Security
    A

    2005 – 2008

    Unit Manager

    ADT Security Services, LLC

    2004 – 2005

    Project Analyst

    B

    Sep 2000 – Apr 2003

    Investor Services/Call Center Manager

    Berger Financial Group, LLC
    O

    Feb 1994 – Sep 2000

    Call Center Supervisor

    OppenheimerFunds
    Where I've Studied

    Associates, Marketing

    Arapahoe Community College

    BS, Business Administration/Management

    Colorado State University

    2017

    Masters, Organizational Leadership

    CSU Global

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    People I've Reported To

    People I've Worked With

    People Who've Reported to Me

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    Alto Pharmacy

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