Fortune 200 eCommerce and ITSM NOC/Operations Director
Passionate global eCommerce and ITSM Technical Operations Director with 15 years of awarded and promoted expertise leading ITIL Major Incident, Change, and Problem Management to ensure the health and uptime of large enterprise and cloud environments.
DevOps & Site Reliability
Systems Architecture & Engineering
Technical Product Management
System & Network Administration
Apr 2002 – Dec 2004
Contract Senior NOC Network and Enterprise Management Systems Engineer for US DHSSiemens Government Services, Inc.
Bachelors, Emergency Health Services Administration
University of Maryland Baltimore County (UMBC)