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    Ron Benoit

    Westminster, Colorado

    Global eCommerce Technical Operations Site Availability and Reliability Manager

    Groupon, Inc

    Fortune 200 eCommerce and ITSM NOC/Operations Director

    Passionate global eCommerce and ITSM Technical Operations Director with 15 years of awarded and promoted expertise leading ITIL Major Incident, Change, and Problem Management to ensure the health and uptime of large enterprise and cloud environments.

    Specialties

    DevOps & Site Reliability

    IT Consulting

    Systems Architecture & Engineering

    Technical Product Management

    Technology Management

    System & Network Administration

    IT Security

    Ask Me About

    24x7 IT Operations Management
    Blameless Incident Postmortems
    Change Management
    Full-Stack Monitoring & Debugging
    Global ITSM Technical Operations
    IT Infrastructure Architecture
    ITILv3/v4
    Lean Problem Management
    Major Incident Management
    Root Cause Analysis
    Where I've Worked

    Jun 2014 – Apr 2016

    Global eCommerce Technical Operations Initial Site Availability and Reliability Technical Duty Officer (TDO)

    Groupon, Inc

    Sep 2013 – Mar 2014

    Global Technical Operations Initial Site Availability and Reliability Technical Duty Officer (TDO) and Senior Solutions Architect

    Walmart eCommerce

    Sep 2012 – Dec 2012

    ITSM Network Architect and Delivery Manager

    Atos IT Solutions and Services

    Jul 2008 – Oct 2010

    Marketplace Technical Operations Distinguished Site Availability and Reliability Technical Duty Officer (TDO)

    eBay, Inc

    Dec 2005 – Jul 2008

    Marketplace Technical Operations Site Availability and Reliability Technical Duty Officer (TDO)

    eBay, Inc

    Jan 2005 – Sep 2005

    Contract Enterprise Network Architect for Ball Corp.

    IBS Software Services Americas Inc
    S

    Apr 2002 – Dec 2004

    Contract Senior NOC Network and Enterprise Management Systems Engineer for US DHS

    Siemens Government Services, Inc.

    Jun 2000 – Dec 2001

    Lead e-Business Hosting Services Data Center Network Architect

    IBM Global Services

    Apr 2016 – Oct 2017

    Global eCommerce Technical Operations Site Availability and Reliability Manager

    Groupon, Inc
    Where I've Studied

    Bachelors, Emergency Health Services Administration

    University of Maryland Baltimore County (UMBC)

    People I've Reported To

    People I've Worked With

    People Who've Reported to Me

    Ask Me for a Referral

    Groupon, Inc
    Seattle, WA and 1 other location(s)
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