Robert Kendrick

Frisco, Texas

Director Market Operations LATAM, Expedia

Experience at:
Expedia, Market Operations Latin America, Samsung Telecommunications

I’m interested in mentoring people from:

    Robert Kendrick

    Ask Me About

    Change Management
    Customer Experience
    Forecasting & Capacity Planning
    Omnichannel Contact Centers
    Process Improvement
    Quality Management
    Revenue Generation
    Team Building
    Vendor Management
    Where I've Worked
    Expedia logo

    Sep 2014 – Present

    Director Market Operations LATAM

    Expedia logo

    Jul 2011 – Aug 2014

    Global Director, Lodging Support and Technical Services


    Jul 2011 – Aug 2014

    Director, Global Lodging Support Services

    Market Operations Latin America
    Samsung Telecommunications logo

    Jul 2008 – Mar 2011

    Senior Manager Voice of the Customer

    Samsung Telecommunications
    Nokia logo

    Jul 2007 – Jul 2008

    Leader Direct Sales and Support


    Apr 2002 – Apr 2006

    VP Operations Support and Planning

    United Health Group

    Dec 2000 – Apr 2002

    Director Operations

    Price Waterhouse Coopers UNIFI
    American Express logo

    Jun 1998 – Dec 2000

    Senior Manager Virtual Site Planning

    American Express

    Dec 1997 – Jun 1998

    Director Operations


    Sep 1994 – Dec 1997

    Corporate Operations Senior Manager

    PrimeCo/Airtouch Cellular

    May 1993 – Sep 1994

    Customer Service Manager

    GE Exchange
    Loyalty Management Group logo

    Mar 1992 – May 1993

    Customer Service Manager

    Loyalty Management Group

    Feb 1988 – Mar 1992

    Call Center Supervisor

    AT&T American Transtech
    Progressive Insurance logo

    Jan 1986 – Mar 1988

    Claims Representative

    Progressive Insurance
    Where I've Studied

    BS, Advertising

    University of Florida

    People I've Reported To

    People I've Worked With

    People Who've Reported to Me


    check markAdministrative & Office

    check markEnvironmental Health & Safety

    check markGeneral Manager/Location Manager

    check markOperations Management

    check markPlant & Facilities Management

    check markProcurement

    check markProcess Management

    check markQuality Management

    check markSupply Chain & Logistics

    check markGovernment & Military

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