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    Rob Otoka

    Hingham, Massachusetts

    Global Director for Voice of the Customer (VOC) Program

    Mimecast North America

    Customer Success Leader | Voice of the Customer Expert | PMP®

    Creative, results-driven leader with client engagement, program management, and business unit liaison expertise. Proven experience working with customers to identify needs and deliver quality solutions that drive advocacy and revenue.

    Specialties

    check markBusiness Intelligence & Analytics

    check markData Science & Machine Learning

    check markTechnical Product Management

    check markTechnology Management

    Ask Me About

    Customer Relationship Management
    Cybersecurity
    Enterprise Software
    Program Management
    SaaS
    Survey Design
    Team Leadership
    Voice of the Customer
    Where I've Worked
    Mimecast North America logo

    Sep 2014 – Jan 2020

    Global Director for Voice of the Customer (VOC) Program

    Mimecast North America
    Mimecast North America logo

    Mar 2014 – Jan 2020

    Senior Program Manager, Global Customer Operations

    Mimecast North America
    Mimecast North America logo

    Jun 2012 – Mar 2014

    Senior Client Engagement Specialist; Client Engagement Specialist

    Mimecast North America
    TomTom logo

    2010 – 2012

    Senior Project Manager, Global Professional Services and Customer Support

    TomTom
    N

    2007 – 2010

    Project Manager, Geospatial Technology Division

    Novara GeoSolutions - a CHA Company
    A

    2005 – 2006

    New England District Sales Manager

    Airtex Products
    A

    2002 – 2004

    National Sales Representative

    Autopart International, Inc
    T

    1997 – 2002

    Account Manager and Technical Recruiter

    Thinkpath Inc
    L

    1995 – 1997

    Documentation Manager

    Lewtan Technologies
    M

    1990 – 1995

    Supervisor of Documentation

    Medical Information Technology Inc
    Where I've Studied

    1990

    BS, Business Communication

    Bentley University

    People I've Reported To

    People I've Worked With

    People Who've Reported to Me

    Ask Me for a Referral

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