Rick Malsch

Oak Creek, Wisconsin

CRM Project Manager, HarleyDavidson, Inc

Experience at:
HarleyDavidson, Inc, Johnson Controls, U.S. Army Reserve

I’m interested in mentoring people from:

    Ask Me About

    Customer Experience
    Customer Segmentation
    Data & Analytics
    Process Improvement
    Program Management
    Where I've Worked

    Oct 2015 – Jun 2016

    CRM Project Specialist (contract)

    HarleyDavidson, Inc

    May 2015 – Aug 2015


    Johnson Controls

    Jul 2012 – Jul 2014

    Marketing Field Manager

    HarleyDavidson, Inc

    Apr 1999 – Jun 2012

    Rider Services Regional Manager

    HarleyDavidson, Inc

    1988 – 1996

    Light Wheel Vehicle Mechanic and Repair Parts Clerk

    U.S. Army Reserve

    Feb 1997 – Jun 1999

    Store Design Regional Project Coordinator

    HarleyDavidson, Inc

    Jun 2016 – Nov 2019

    CRM Project Manager

    HarleyDavidson, Inc
    Where I've Studied


    Masters, Business Administration

    Keller Graduate School of Management


    Certificate, Graduate Certificate in Customer Experience Management

    Keller Graduate School of Management


    Certificate, Marketing Research

    DePaul University


    Certificate, Project Management

    Harley-Davidson University

    BS, Business / Marketing

    University of Wisconsin - Parkside

    People I've Reported To

    People I've Worked With

    People Who've Reported to Me

    Program & Project Manager Customer Obsessed and Deeply Analytical – Data & Decisions. Aligned.

    Broad background through corporate and field work that results in significant revenue generation, cost reduction, and customer brand engagement. Ask the right questions, search for patterns, connect the dots, notice what’s missing and what’s possible


    Business Analysis

    Business Project Management

    Technical Project Management

    Program Management

    In the Media

    Social Media