Richard Vernon

Salt Lake City, Utah

Director Customer Experience Impacts, Comcast

Experience at:
Comcast, FranklinCovey, FRANKLINCOVEY - Customer Loyalty Practice

I’m interested in mentoring people from:

    Ask Me About

    Business Development and Sales
    Consulting, Training and Coaching
    Customer Experience (CX)
    Customer Experience Management
    Customer Loyalty Programs
    Leadership
    Net Promoter System (NPS)
    Project and Program Management
    SaaS Platforms
    Strategic Planning

    People I've Reported To

    People I've Worked With

    People Who've Reported to Me

    Where I've Worked

    Jun 2017 – Apr 2019

    Director of Customer Experience

    Comcast

    Jun 2017 – Apr 2019

    Director Customer Experience Impacts

    Comcast

    Aug 2012 – Jun 2017

    Managing Director/Director of Business Development

    FranklinCovey
    F

    May 2016 – Jun 2017

    Managing Director/Director of Business Development

    FRANKLINCOVEY - Customer Loyalty Practice

    Feb 2010 – Aug 2012

    Loyalty Consultant, Customer Loyalty Practice

    FranklinCovey
    C

    Feb 2010 – Aug 2012

    Implementation Loyalty Consultant

    CSat
    T

    Jan 2008 – Jul 2009

    Director of Sales & Marketing

    The American Academy Online High School
    O

    Jan 2008 – Jul 2009

    Director of Sales & Marketing

    Online High School
    A

    Jan 2004 – Jan 2008

    National Director

    Access Development
    A

    Jan 2002 – Jan 2004

    Director of Member Marketing

    Access Development
    A

    May 1999 – Jan 2002

    Key Account Manager

    Access Development
    S

    Sep 1998 – Mar 1999

    Sport Department Intern

    Salt Lake Olympic Organizing Committee

    2002 – 2004

    Director of Member Marketing

    1999 – 2002

    Key Account Manager

    Where I've Studied

    UNIVERSITY OF PIERRE MENDES FRANCE & ESA (Ecole Sup?rieur des Affaires /Grenoble School of Business)

    MBA, Marketing

    WESTMINSTER COLLEGE, Gore Graduate School of Business

    BA, French/Business

    UNIVERSITY OF UTAH

    Customer Experience Professional - Over 20 Years of Driving Meaningful Loyalty and Revenue Growth

    I come with a passion for Customer Experience (CX), an MBA, and 20+ years designing, leading, selling, consulting, and executing SaaS customer and employee loyalty programs, CX/NPS/Voc systems, training solutions and managing the teams that run them.

    Ask Me for a Referral

    Comcast
    Englewood, CO and 9 other location(s)
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