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    Richard Frankel

    Delaware, Ohio

    Manager - Contact Center Training, Quality Assurance & Communications

    Abercrombie & Fitch

    I produce and sustain excellence in multi-channeled customer service operations through Management of Operations, Training, and Quality Assurance

    EXPERIENCE Management of Customer Service teams with focus on • Performance Management • Knowledge Management • Training • Customer Satisfaction • Quality Assurance • Vendor Management

    Ask Me About

    People I've Reported To

    People I've Worked With

    People Who've Reported to Me

    Where I've Worked

    Aug 2015 – May 2019

    Manager - Contact Center Training, Quality Assurance & Communications

    Abercrombie & Fitch
    S

    Mar 2014 – Jul 2015

    Coach - Professional Development

    STRS Ohio
    D

    Sep 2011 – Aug 2014

    Leader - Music Worship

    Dayspring Wesleyan
    N

    Apr 2009 – May 2013

    Sr. Coordinator - Organizational Development

    Nationwide Children's
    B

    Aug 1999 – Mar 2009

    Team Leader and other Roles - Training, Customer Service

    BMW Group Financial Services
    Where I've Studied

    BS, Industrial/Organizational Psychology

    Loyola University - Chicago

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