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    Paul Cianfichi

    Marlborough, Massachusetts

    Customer Success Director

    HP/HPE/MicroFocus

    Customer Success Manager/Customer Relationship Manager

    Skilled and seasoned executive with 12 years record of achievement and executing customized account plans to increase revenue. Provide strategic value to customers including leveraging trends in Customer industries to shape solutions and approaches. Service and Support; Client Relationship Manager KPI Management Escalation Management

    Specialties

    check markBusiness Intelligence & Analytics

    check markSoftware Development

    check markTechnical Product Management

    check markTechnology Management

    check markTechnical Support

    Ask Me About

    4 years SaaS Experience
    Act as Primary Escalation
    Client Relationship Manager
    CRM experience for 4 years
    Customer Success Manager
    Held Revenue quota ~$30 Million
    KPI/KRI Managment
    Quarterly Governance Meetings
    Senior Customer Success Manager
    Work Cross Functionality internal
    Where I've Worked
    H

    Mar 2015 – Present

    Customer Success Director

    HP/HPE/MicroFocus
    P

    Feb 2012 – Present

    Director, Global Services (February 27, 2012 ? present)

    Polycom
    Hewlett Packard logo

    Mar 2015 – Nov 2018

    Micro Focus Customer Success Director

    Hewlett Packard
    P

    Feb 2012 – Feb 2015

    Global Services Director

    Polycom Corporation
    C

    Aug 2006 – Jan 2012

    Manager - Field Services and Deployments

    Comverse Technologies
    C

    Apr 2006 – Jan 2012

    Technical Assistance/Deployment Manager and Client Services Manager

    Comverse
    Where I've Studied

    1985

    BS, Mathematics

    University College of New York

    1982

    Associates, Computer Science

    Broome Community College

    1981

    Associates, Liberal Arts

    Broome Community College

    People I've Reported To

    People I've Worked With

    People Who've Reported to Me

    Ask Me for a Referral

    HP/HPE/MicroFocus

    In the Media

    Social Media