I’m interested in mentoring people from:

    Paul Cianfichi

    Marlborough, Massachusetts

    Customer Success Director

    HP/HPE/MicroFocus

    Customer Success Manager/Customer Relationship Manager

    Skilled and seasoned executive with 12 years record of achievement and executing customized account plans to increase revenue. Provide strategic value to customers including leveraging trends in Customer industries to shape solutions and approaches. Service and Support; Client Relationship Manager KPI Management Escalation Management

    Specialties

    Technology Management

    Technical Support

    Technical Product Management

    Business Intelligence & Analytics

    Software Development

    Ask Me About

    4 years SaaS Experience
    Act as Primary Escalation
    Client Relationship Manager
    CRM experience for 4 years
    Customer Success Manager
    Held Revenue quota ~$30 Million
    KPI/KRI Managment
    Quarterly Governance Meetings
    Senior Customer Success Manager
    Work Cross Functionality internal
    Where I've Worked

    Feb 2012 – Present

    Director, Global Services (February 27, 2012 ? present)

    Polycom
    H

    Mar 2015 – Present

    Customer Success Director

    HP/HPE/MicroFocus

    Apr 2006 – Jan 2012

    Technical Assistance/Deployment Manager and Client Services Manager

    Comverse
    Where I've Studied

    1985

    BS, Mathematics

    University College of New York

    1982

    Associates, Computer Science

    Broome Community College

    1981

    Associates, Liberal Arts

    Broome Community College

    People I've Reported To

    People I've Worked With

    People Who've Reported to Me

    Ask Me for a Referral

    HP/HPE/MicroFocus

    In the Media

    Social Media