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    Pat Larson

    Seattle, Washington

    Guest Experience

    Seattle Mariners

    Specialties

    check markBrand Marketing & Management

    check markCommunications & PR

    check markMarketing Research & Analysis

    check markDigital Marketing & Social Media

    check markEditorial & Content Management

    check markMedia Production & Broadcasting

    check markDesign & UX

    Where I've Worked
    S

    Mar 2017 – Present

    Guest Experience

    Seattle Mariners
    American Medical Response logo

    Sep 2014 – Sep 2016

    Senior Director, Customer Experience - Communication Centers

    American Medical Response
    Wells Fargo & Company logo

    Sep 2005 – Feb 2014

    Vice President, Customer Experience Insights and Measurement

    Wells Fargo & Company
    D

    May 2002 – Aug 2005

    Project Leader, Consulting Practice

    DRIVA SOLUTIONS, Strategic Consulting and Operational Implementation Services
    Nordstrom, Inc logo

    Jun 2000 – Feb 2002

    Vice President, Program Management Office - Nordstrom Product Group

    Nordstrom, Inc
    Ge Capital logo

    Jan 1996 – May 2000

    Vice President, Six Sigma Quality Leader - Client Development Group

    Ge Capital
    G

    1996 – 2000

    Vice President, Six Sigma Quality Leader - Client Development Group

    Ge Capital, Card Services
    Xerox Corporation logo

    Jun 1975 – May 1991

    Customer Service Operations Leadership

    Xerox Corporation
    D

    Quality Manager, Americas Multivendor Customer Services

    Digital Equipment Corporation
    Xerox Corporation logo

    Customer Service Engineers

    Xerox Corporation
    Where I've Studied

    Masters, MBA

    Syracuse University

    Bachelors, Marketing

    Syracuse University

    Ask Me About

    People I've Reported To

    People I've Worked With

    People Who've Reported to Me

    Ask Me for a Referral

    Seattle Mariners

    In the Media

    Social Media