Michael T. Baker

Hillsborough, New Jersey

Vice President Telephony & Engagement Platforms, C3i Solutions an HCL Technologies Company

Experience at:
C3i Solutions, Associated Press

I’m interested in mentoring people from:

  • W
    Wilkes University
  • Other (non-profits, Meetups, industry associations)
Michael T. Baker

Ask Me About

Avaya Oceana/Avaya IX
Carrier Infrastructure
Change Management
Contact Centers
Data Centers
Digital Deflection
Global Team Building
Omni Channel Migration
Service Delivery
Vendor Management
Where I've Worked
C

Apr 2018 – Present

Vice President Telephony & Engagement Platforms

C3i Solutions an HCL Technologies Company
C

Jun 2014 – Apr 2018

Vice President Telephony Platform Services

C3i Solutions
C

Apr 2009 – Jun 2014

Vice President Information Technology

C3i Solutions
C

Jul 2006 – Apr 2009

Sr. Director of IT

C3i Solutions
C

Apr 2004 – Jul 2006

Director of Telecommunications

C3i Solutions
C

Sep 1999 – Apr 2004

Telephony Manager

C3i Solutions

Sep 1997 – Sep 1999

Field Engineer/Telecom Analyst

Associated Press

Sep 1995 – Sep 1997

System Support Specialist

Associated Press
Where I've Studied

1991

BS, Comp Sci

Wilkes University

People I've Reported To

People I've Worked With

People Who've Reported to Me

IT VP with proven track record in global management and service delivery of Call Center Tech

Specialties

Business Intelligence & Analytics

Data Science & Machine Learning

DevOps & Site Reliability

IT Consulting

Quality Assurance

Software Development

System & Network Administration

Systems Architecture & Engineering

Technical Product Management

Technology Management

Technical Support

Ask Me for a Referral

C3i Solutions an HCL Technologies Company

In the Media

Social Media