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    Melissa Grimm

    Buffalo, New York

    Manager, Consumer Services Contact Center / Parts and Warranty

    Mattel, Inc

    Specialties

    Administrative & Office

    General Manager/Location Manager

    Operations Management

    Process Management

    Quality Management

    Where I've Worked
    S

    Apr 2016 – Sep 2016

    Manager, Vendor Management

    Seneca Mortgage Servicing LLC
    S

    Jun 2014 – Apr 2016

    Manager, Customer Service

    Seneca Mortgage Servicing, LLC

    Jul 2013 – Jan 2014

    VP / Operations Manager, Customer Asset Management

    M&T Bank

    Aug 2011 – Jun 2013

    VP / Unit Manager, Case Management

    Bank of America

    Jan 2009 – Aug 2011

    AVP / Unit Manager-Home Retention Div

    Bank of America Corporation

    Jun 2001 – Dec 2008

    AVP / Team Manager, Customer Service Research

    Bank of America Corporation

    Oct 1997 – Jun 2001

    Supervisor, Customer Service Call Center

    Bank of America
    M

    Aug 1994 – Oct 1997

    Customer Service Specialist - Quality Assurance

    M&T Mortgage Corporation
    K

    Nov 1993 – Apr 1994

    Loan Officer - National Portfolio Retention Division

    KeyCorp Mortgage Corporation
    M

    May 1990 – Nov 1993

    Customer Service Supervisor

    M&T Mortgage Corporation
    J

    Nov 1988 – May 1990

    Production Coordinator

    John E. Hayes Company, Inc

    Sep 2016 – Aug 2019

    Manager, Consumer Services Contact Center / Parts and Warranty

    Mattel, Inc
    Where I've Studied

    BA, Communication

    State Univerisity of New York at Buffalo

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