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    Melissa Grimm

    Buffalo, New York

    Manager, Consumer Services Contact Center / Parts and Warranty

    Mattel, Inc

    Specialties

    Administrative & Office

    General Manager/Location Manager

    Operations Management

    Process Management

    Quality Management

    Where I've Worked
    S

    Apr 2016 – Sep 2016

    Manager, Vendor Management

    Seneca Mortgage Servicing LLC
    S

    Jun 2014 – Apr 2016

    Manager, Customer Service

    Seneca Mortgage Servicing, LLC

    Jul 2013 – Jan 2014

    VP / Operations Manager, Customer Asset Management

    M&T Bank

    Aug 2011 – Jun 2013

    VP / Unit Manager, Case Management

    Bank of America

    Jan 2009 – Aug 2011

    AVP / Unit Manager-Home Retention Div

    Bank of America Corporation

    Jun 2001 – Dec 2008

    AVP / Team Manager, Customer Service Research

    Bank of America Corporation

    Oct 1997 – Jun 2001

    Supervisor, Customer Service Call Center

    Bank of America
    M

    Aug 1994 – Oct 1997

    Customer Service Specialist - Quality Assurance

    M&T Mortgage Corporation
    K

    Nov 1993 – Apr 1994

    Loan Officer - National Portfolio Retention Division

    KeyCorp Mortgage Corporation
    M

    May 1990 – Nov 1993

    Customer Service Supervisor

    M&T Mortgage Corporation
    J

    Nov 1988 – May 1990

    Production Coordinator

    John E. Hayes Company, Inc

    Sep 2016 – Aug 2019

    Manager, Consumer Services Contact Center / Parts and Warranty

    Mattel, Inc
    Where I've Studied

    BA, Communication

    State Univerisity of New York at Buffalo

    Ask Me About

    People I've Reported To

    People I've Worked With

    People Who've Reported to Me

    Ask Me for a Referral

    Mattel, Inc
    El Segundo, CA and 1 other location(s)
    Manager, Talent Development
    5 - 7 years of experience
    Manager, Global Shared Services (MGSS) – Royalty Accounting & Reporting
    8 - 10 years of experience
    Senior Manager, General Ledger & Fixed Assets (R2R)
    11 - 15 years of experience
    View All 16 Jobs  

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