Melissa Grimm

Apr 2016 – Sep 2016

Manager, Vendor Management

Jun 2014 – Apr 2016

Manager, Customer Service

Jul 2013 – Jan 2014

VP / Operations Manager, Customer Asset Management

Aug 2011 – Jun 2013

VP / Unit Manager, Case Management

Jan 2009 – Aug 2011

AVP / Unit Manager-Home Retention Div

Jun 2001 – Dec 2008

AVP / Team Manager, Customer Service Research

Oct 1997 – Jun 2001

Supervisor, Customer Service Call Center

Aug 1994 – Oct 1997

Customer Service Specialist - Quality Assurance

Nov 1993 – Apr 1994

Loan Officer - National Portfolio Retention Division

May 1990 – Nov 1993

Customer Service Supervisor

Nov 1988 – May 1990

Production Coordinator

Sep 2016 – Aug 2019

Manager, Consumer Services Contact Center / Parts and Warranty