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    Maureen Borrell

    New York, New York

    Director, Customer Service Strategy and Delivery

    British Airways

    Specialties

    Administrative & Office

    Environmental Health & Safety

    General Manager/Location Manager

    Operations Management

    Process Management

    Quality Management

    Supply Chain & Logistics

    Ask Me About

    People I've Reported To

    People I've Worked With

    People Who've Reported to Me

    Where I've Worked
    L

    May 1997 –

    Customer Services Manager

    London Heathrow Airport
    B

    Jun 2014 – Present

    Director, Customer Service Strategy and Delivery

    British Airways
    J

    Jul 2010 – Jul 2014

    Vice President

    JFK Terminal 7
    7

    2010 – 2014

    Vice President, JFK Terminal

    7 British Airways
    B

    Jun 2005 – Jul 2009

    Vice President, Specialist Operations, USA

    British Airways
    N

    2005 – 2009

    Vice President, Specialist Operations

    NYC British Airways
    B

    Jul 2002 – Jul 2005

    Business Strategy Manager, UK

    British Airways
    U

    2002 – 2005

    Business Strategy Manager

    UK British Airways
    B

    Jul 1999 – Aug 2002

    Regional Customer Service Manager

    British Airways

    1999 – 2002

    Airport Manager

    L

    1997 – 1999

    Customer Service Manager

    London Heathrow Airport
    B

    May 1995 – Aug 1997

    Leisure Sales Manager

    British Airways

    1995 – 1997

    Call Center Manager

    B

    Apr 1991 – May 1995

    Commercial Team Manager

    British Airways

    1991 – 1995

    Call Center Supervisor

    B

    Nov 1989 – Jun 1991

    Senior Sales Agent

    British Airways

    1989 – 1991

    Senior Call Center Sales Agent

    B

    May 2014 – Present

    Vice President, Business Development and Director, Customer Service Delivery

    British Airways
    Where I've Studied

    City University of New York, York College Aviation Institute

    2017

    Masters, MBA

    Anglia Ruskin University

    2012

    Executive Management Program

    London Business School

    2011

    Executive Management Program

    Ashbridge Business School

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