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    Matthew Smith

    Mesa, Arizona

    Desktop Support Supervisor

    Best Buy Co, Inc

    Experienced IT Manager seeking new opportunities.

    IT leader skilled in ITIL Standards, HDI Best Practices, Team Leadership, ITSM, and SLA Business Processes.

    Specialties

    IT Consulting

    IT Security

    System & Network Administration

    Technology Management

    Technical Support

    Ask Me About

    HDI Standards
    ITIL
    ServiceNow Metrics
    Team Leadership
    Zoom Implementation
    Where I've Worked

    Jan 2019 – Present

    Desktop Support Supervisor

    Best Buy Co, Inc
    B

    Apr 2017 – Jan 2019

    IT Operations Manager

    Blockchain48
    F

    Aug 2016 – Apr 2017

    Helpdesk & Desktop Support Manager

    First Technology Federal Credit Union

    Jul 2012 – Jun 2016

    Desktop Support Supervisor

    Srp

    Apr 2011 – Jul 2012

    IT Business Analyst

    Srp

    Sep 2010 – Apr 2011

    Senior Desktop Specialist

    Srp

    Apr 2009 – Sep 2010

    IT Support Analyst, Infrastructure Delivery

    Ameriprise Financial
    Where I've Studied

    2013

    Masters, Information Management

    Arizona State University, W. P. Carey School of Business

    People I've Reported To

    People I've Worked With

    People Who've Reported to Me

    Ask Me for a Referral

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