I am happy to answer questions about a job, research product, etc. with a 15-minute emailed response

I’m interested in mentoring people from:

    Matthew Smith

    Scottsdale, Arizona

    Desktop Support Supervisor

    GreatCall

    Experienced IT Manager seeking new opportunities.

    IT leader skilled in ITIL Standards, HDI Best Practices, Team Leadership, ITSM, and SLA Business Processes.

    Specialties

    IT Consulting

    IT Security

    System & Network Administration

    Technical Product Management

    Technology Management

    Technical Support

    Systems Architecture & Engineering

    Ask Me About

    People I've Reported To

    People I've Worked With

    People Who've Reported to Me

    Where I've Worked

    Jan 2019 – Present

    Desktop Support Supervisor

    GreatCall
    B

    Apr 2017 – Jan 2019

    IT Operations Manager

    Blockchain48
    F

    Aug 2016 – Apr 2017

    Helpdesk & Desktop Support Manager

    First Technology Federal Credit Union

    Jul 2012 – Jun 2016

    Desktop Support Supervisor

    Srp

    Apr 2011 – Jul 2012

    IT Business Analyst

    Srp

    Sep 2010 – Apr 2011

    Senior Desktop Specialist

    Srp

    Apr 2009 – Sep 2010

    IT Support Analyst, Infrastructure Delivery

    Ameriprise Financial
    Where I've Studied

    2013

    Masters, Information Management

    Arizona State University, W. P. Carey School of Business

    Ask Me for a Referral

    In the Media

    Social Media