MARY COOK

Jacksonville, Florida

Turnaround Specialist - Call Center Operations, Marathon Partners Consulting

Experience at:
Venus Fashion, NRT, Verint Systems

I’m interested in mentoring people from:

    MARY COOK

    Ask Me About

    Contact Center Technology
    Contact Centers
    Customer Experience
    Management and Leadership
    Performance Management
    Where I've Worked
    Marathon Partners Consulting logo

    Dec 2019 – Present

    Turnaround Specialist - Call Center Operations

    Marathon Partners Consulting
    V

    2017 – 2018

    Vice President, Customer Experience

    Venus Fashion
    N

    2016 – 2017

    Vice President, Operations - Central Processing Services

    NRT
    Verint Systems logo

    2014 – 2016

    Director, Call Center Consulting

    Verint Systems
    C

    2012 – 2014

    Chief Operating Officer

    Callsocket
    Nuance Communications, Inc logo

    Sep 2009 – Sep 2012

    DIRECTOR OF CALL CENTER CONSULTING

    Nuance Communications, Inc
    T

    2003 – 2009

    President and Principal

    the Call Center Intelligence Agency
    Iqor logo

    2002 – 2003

    Senior Vice President, Sales - Call Center Customer Care Outsourcing

    Iqor
    Where I've Studied

    MBA, Business Management

    Strayer University

    Certificate, Project Management Professional

    Boston University

    BS, Business Management and Leadership

    Judson College

    People I've Reported To

    People I've Worked With

    People Who've Reported to Me

    Senior Executive – Call Center Operations and Customer Experience

    Transforming companies into market leaders through improved customer experience is my passion. My specialty is building, transforming and leading large call center teams in startup, turnaround and relaunch situations on a global scale.

    Specialties

    check markAdministrative & Office

    check markGeneral Manager/Location Manager

    check markOperations Management

    check markProcess Management

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