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    Liz Krogh

    Everett, Washington

    Director of Knowledge Management


    Director of Content Strategy & Knowledge Management

    I'm an accomplished leader with a reputation for leading world-class content strategy, knowledge management, and program management teams. My specialties include full lifecycle content strategy, crisis communications, content team leadership, evolving product experiences with UX writing, hiring and developing top talent, and using data to drive a culture of continuous improvement. I'm at my best working in customer-focused environments where experimentation and failing fast are cultural norms.


    check markCommunications & PR

    check markEditorial & Content Management

    check markDesign & UX

    Ask Me About

    content analytics
    content design
    content management systems
    content strategy programs
    continuous improvement
    crisis communications
    email and chat templates
    knowledge management programs
    self-service content
    support content strategy
    Where I've Worked
    Expedia logo

    Jul 2019 – Present

    Director of Knowledge Management

    Microsoft logo

    Jan 2017 – Jul 2019

    Sr. Manager, Content & Knowledge Management

    Vertafore, Inc. logo

    Jun 2015 – Dec 2016

    Manager of Learning & Documentation

    Vertafore, Inc.
    Amazon logo

    Mar 2003 – Jun 2015

    Content Strategy and Program Management Leader

    Where I've Studied


    MA, Human Resources Management

    Concordia University - St. Paul


    BA, Social Science

    University of North Dakota

    People I've Reported To

    People I've Worked With

    People Who've Reported to Me

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