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    Liz Krogh

    Everett, Washington

    Director of Knowledge Management

    Expedia

    Director of Content Strategy & Knowledge Management

    I'm an accomplished leader with a reputation for leading world-class content strategy, knowledge management, and program management teams. My specialties include full lifecycle content strategy, crisis communications, content team leadership, evolving product experiences with UX writing, hiring and developing top talent, and using data to drive a culture of continuous improvement. I'm at my best working in customer-focused environments where experimentation and failing fast are cultural norms.

    Specialties

    Communications & PR

    Editorial & Content Management

    Design & UX

    Ask Me About

    content analytics
    content design
    content management systems
    content strategy programs
    continuous improvement
    crisis communications
    email and chat templates
    knowledge management programs
    self-service content
    support content strategy
    Where I've Worked

    Jul 2019 – Present

    Director of Knowledge Management

    Expedia

    Sep 2018 – Jul 2019

    Sr Manager, Global HR Content Strategy & Knowledge Management

    Microsoft

    Jan 2017 – Aug 2018

    Sr Content Experience Manager

    Microsoft

    Jun 2015 – Dec 2016

    Manager of Learning & Documentation

    Vertafore, Inc.

    Feb 2015 – Jun 2015

    Manager of Knowledge Management

    Amazon

    May 2014 – Feb 2015

    Sr Program Manager

    Amazon

    Apr 2013 – May 2014

    Manager of Support Services

    Amazon

    Jul 2010 – Apr 2013

    Manager of Content Strategy

    Amazon

    Mar 2003 – Jul 2010

    Editor

    Amazon
    Where I've Studied

    2017

    MA, Human Resources Management

    Concordia University - St. Paul

    2002

    BA, Social Science

    University of North Dakota

    People I've Reported To

    People I've Worked With

    People Who've Reported to Me

    Ask Me for a Referral

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