Rochester, New York
Jul 2016 – Present
Contact Center SupervisorMAXIMUS, Inc. - New York State of Health
Associates, Applied Science Massage Therapy
Monroe Community College
Supervisor, Leadership and Development
Accomplished and well-rounded leader excelling in team management, employee engagement, training and development, for virtual and on-site teams. With over 13 years of operations experience in business security, government, healthcare, recruitment, onboarding, customer and corporate relations. Versatile and creative, analytical and detail-oriented with a focus on process improvement and quality.