I am happy to answer questions about a job, research product, etc. with a 15-minute phone call or emailed response

I’m interested in mentoring people from:

    Laurie Goldman

    Waconia, Minnesota


    Elkay Manufacturing

    Ask Me About

    Building awesome contact centers
    Driving a customer experience mindset
    Process improvement
    Team Building

    People I've Reported To

    People I've Worked With

    People Who've Reported to Me

    Where I've Worked

    Oct 2001 – Present

    food prep tables, faucets and drinking fountains

    Elkay Manufacturing

    Jan 2014 – Present


    Elkay Manufacturing

    Jan 2010 – Jan 2014


    Elkay Manufacturing

    Jul 2008 – Jan 2010

    Director, One

    Elkay Manufacturing

    Oct 2001 – Jan 2010

    Director of Customer Care

    Elkay Manufacturing

    Jan 1999 – Oct 2001

    Strategic Project Manager/Customer Care Manager

    Eschelon Telecom, Inc

    Jan 1989 – Jan 1999

    Service & Customer Support Manager

    Eschelon Telecom, Inc

    Jan 1985 – Jan 1989

    Operations Coordinator

    Eschelon Telecom, Inc
    Where I've Studied


    Masters, Track-Customer Experience Management Certified

    Keller Graduate School of Management


    Business Administration

    Mankato State University

    Bachelors, Organizational Communications

    Metropolitan State University

    Ask Me for a Referral

    View All 3 Jobs  

    In the Media

    Social Media