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    Laura Carlsen

    Decatur, Georgia

    Manager, SkyMiles Customer Experience

    Delta Air Lines

    Specialties

    check markBrand Marketing & Management

    check markCommunications & PR

    check markDigital Marketing & Social Media

    check markEditorial & Content Management

    Where I've Worked
    Delta Air Lines logo

    May 2016 – Present

    Manager, SkyMiles Customer Experience

    Delta Air Lines
    Delta Air Lines logo

    Sep 2015 – May 2016

    Manager, Customer Engagement & Loyalty

    Delta Air Lines
    InterContinental Hotels Group logo

    Jun 2011 – Sep 2015

    Global Direct Marketing Manager

    InterContinental Hotels Group
    InterContinental Hotels Group logo

    Aug 2008 – Jun 2011

    Associate Manager, Member Communications

    InterContinental Hotels Group

    Aug 2008 – Jun 2011

    Associate Manager, Member Communications

    N

    Aug 2006 – May 2008

    Marketing Communications Manager

    nuBridges, Inc
    N

    Jan 2005 – Apr 2006

    Communications Specialist

    Northwestern University, Office of Change Management
    Northwestern University logo

    Jan 2005 – Apr 2006

    Communications Specialist

    Northwestern University
    T

    Sep 2003 – Dec 2004

    Publicist

    Theatre Council Productions, Inc
    H

    Jun 2002 – Mar 2003

    Account Coordinator, Public Affairs

    Hill & Knowlton, Inc. International Public Relations
    Where I've Studied

    BA, Political Science and History

    Northwestern University

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