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    Kevin Kvech

    Downingtown, Pennsylvania

    Director, Operations


    BPO, Call Center, & Ops Leadership

    Dynamic, forward-thinking leader with extensive experience in driving the customer experience (CX) across multiple industries including financial services, credit card, mortgage, travel, retail, and telecommunications.

    Ask Me About

    Account Management
    Call Center Operations
    Client Services
    Forecasting & Budgeting
    KPI Management
    Offshore & Nearshore
    Process Improvement
    Quality Assurance
    Staff Coaching & Mentoring
    Where I've Worked
    Where I've Studied


    Bachelors, Management (magna cum laude)

    Bellevue Univeristy

    People I've Reported To

    People I've Worked With

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