I’m interested in mentoring people from:

    Kevin Carmichael

    Jacksonville, Florida

    Senior Executive Consultant/ CEO

    The Call Center Guru

    Specialties

    Operations Management

    General Manager/Location Manager

    Process Management

    Quality Management

    Supply Chain & Logistics

    Administrative & Office

    Ask Me About

    BPO Start Ups
    Business Consulting
    Contact Center Change Management
    Customer Service Excellence
    Where I've Worked
    P

    Jan 2017 – Present

    Director of Customer Service Excellence & Operations

    Pax Technology
    T

    Jan 2007 – Present

    Senior Executive Consultant/ CEO

    The Call Center Guru

    2007 – 2012

    Senior Call Center Escalation Manager

    Sprint Nextel, Inc
    M

    Jan 2001 – Jan 2007

    Call Center Human Resource Manager

    Mci Worldcom Inc
    Where I've Studied

    Masters, MBA

    Ashford University

    Bachelors, BUSINESS MANAGEMENT

    Alabama A&M University

    Bachelors, COMPUTER SCIENCE

    Alabama A&M University

    People I've Reported To

    People I've Worked With

    People Who've Reported to Me

    Ask Me for a Referral

    The Call Center Guru

    In the Media

    Social Media