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    Kent Hironaga

    San Mateo, California

    IT Director of Support & Operations

    KAR Auction Services, Inc.

    DIRECTOR, SUPPORT & OPERATIONS (SaaS)

    Looking for exciting opportunities to enhance my career in the Bay Area. Interested in companies of all sizes and in different technical industries. * Certified ScrumMaster (CSM) * SAFe Agilist and Prac... http://www.linkedin.com/in/kent-hironaga

    Specialties

    Software Development

    DevOps & Site Reliability

    Quality Assurance

    System & Network Administration

    Technical Product Management

    Technology Management

    Technical Support

    IT Consulting

    Business Intelligence & Analytics

    Database Administration

    Ask Me About

    Agile - Scrum/Kanban Development
    Application Support, SaaS
    Change Management
    Customer/Client Support
    People Management
    Process Improvement
    Program Management
    Support Operations
    Technical Growth/Modernization
    Triage and Prioritization
    Where I've Worked

    Dec 2004 – Mar 2016

    IT Manager, Support Operations & Analysis

    KAR Auction Services, Inc.

    May 2004 – Dec 2004

    Primary Quality Assurance Engineer - White Box, Black Box

    Accenture

    Feb 2003 – May 2004

    Team Lead, Auction Coordinator

    Accenture
    S

    Aug 2000 – Aug 2001

    Lead Web Developer and Database Administrator

    Solisys Solution Systems

    Mar 2016 – Present

    IT Director of Support & Operations

    KAR Auction Services, Inc.
    Where I've Studied

    2001

    Bachelors, Economics and English

    UNIVERSITY of CALIFORNIA at DAVIS

    People I've Reported To

    People I've Worked With

    People Who've Reported to Me

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