Mission, Kansas
Nov 2022 – Mar 2023
Eligibility Supervisor
Feb 2020 – Aug 2022
Operations Manager
Jun 2017 – Apr 2019
Oct 2015 – Apr 2016
Sales and Retention Supervisor
Nov 2014 – Nov 2014
Director of Call Center Operations
Jul 2008 – Sep 2014
Operations, QA, & Training Manager
Feb 2001 – Aug 2006
Customer Service Manager
Bachelors, Communications
Colorado State University Global Campus
H.S. Diploma, General
Smoky Hill High School
Extensive background in operations management, training, QA, data analysis, leadership development, establishing KPI's, process improvement, documenting procedures, and client relations.
Specialties
Application Solutions Architect (ML/AI)
HSE Manager
Catia Designer