Kathleen Brenner

Mahwah, New Jersey

DIRECTOR, Contact Center Operations, Premiere Response, LLC

Experience at:
Premiere Response, LLC, Stafford Communications, AT&T Wireless Services

I’m interested in mentoring people from:

    Ask Me About

    Budget Management
    Customer Experience
    Omni Channel Contact Center
    Process Execution
    Relationship Building
    Vendor Management

    People I've Reported To

    People I've Worked With

    People Who've Reported to Me

    Where I've Worked

    Jan 2013 – Present

    DIRECTOR, Contact Center Operations

    Premiere Response, LLC

    Jan 2008 – Jan 2013

    DIRECTOR, Program/Project Implementation

    Premiere Response, LLC

    Jan 2004 – Jan 2008

    PROJECT MANAGER, Telephony Business Services

    Stafford Communications

    Apr 1995 – Sep 1998

    Operations Manager, Direct Response

    AT&T Wireless Services

    Jul 1994 – Apr 1995

    IT Billing Project Leader

    AT&T Wireless Services

    Mar 1992 – Jul 1994

    Customer Care Team Leader

    AT&T Wireless Services
    Where I've Studied

    Service Experience / Contact Center Professional

    25 + years of contact center experience. Provides leadership and direction for the delivery of services and support to clients/customers. Provides strategic creation of program scope and process definition ensuring a customer experience consistent wi

    Ask Me for a Referral

    Premiere Response, LLC

    In the Media

    Social Media