Kathleen Brenner

Mahwah, New Jersey

DIRECTOR, Contact Center Operations, Premiere Response, LLC

Experience at:
Premiere Response, LLC, Stafford Communications, AT&T Wireless Services

I’m interested in mentoring people from:

    Kathleen Brenner

    Ask Me About

    Budget Management
    Customer Experience
    Omni Channel Contact Center
    Process Execution
    Relationship Building
    Vendor Management
    Where I've Worked
    P

    Jan 2013 – Present

    DIRECTOR, Contact Center Operations

    Premiere Response, LLC
    P

    Jan 2008 – Jan 2013

    DIRECTOR, Program/Project Implementation

    Premiere Response, LLC
    S

    Jan 2004 – Jan 2008

    PROJECT MANAGER, Telephony Business Services

    Stafford Communications

    Apr 1995 – Sep 1998

    Operations Manager, Direct Response

    AT&T Wireless Services

    Jul 1994 – Apr 1995

    IT Billing Project Leader

    AT&T Wireless Services

    Mar 1992 – Jul 1994

    Customer Care Team Leader

    AT&T Wireless Services

    People I've Reported To

    People I've Worked With

    People Who've Reported to Me

    Where I've Studied

    Service Experience / Contact Center Professional

    25 + years of contact center experience. Provides leadership and direction for the delivery of services and support to clients/customers. Provides strategic creation of program scope and process definition ensuring a customer experience consistent wi

    Specialties

    Administrative & Office

    General Manager/Location Manager

    Operations Management

    Process Management

    Quality Management

    Ask Me for a Referral

    Premiere Response, LLC

    In the Media

    Social Media