Julia Carroll

Charlotte, North Carolina

Vice President Executive Global & Strategic Omni-Channel & Digital Solutions, Sutherland Global Services

Experience at:
Sutherland Global Services , Bank of America, Inc, Bank of America Corporation

I’m interested in mentoring people from:

    Julia Carroll

    Ask Me About

    Customer Experience Journeys
    Digital Solutions
    Focused Performance Metrics
    Omni Channel Consulting
    Process Design & Improvement
    Strategic Planning
    Where I've Worked
    Sutherland Global Services  logo

    Nov 2013 – Jul 2020

    Vice President Executive Global & Strategic Omni-Channel & Digital Solutions

    Sutherland Global Services
    Bank of America, Inc logo

    2011 – 2013

    SVP Contact Center Strategy Leader/Process Design Manager

    Bank of America, Inc
    Bank of America Corporation logo

    2007 – 2011

    SVP eCommerce Channel Manager/Senior Change Consultant/Process Design Manager

    Bank of America Corporation
    Bank of America Corporation logo

    1998 – 2007

    VP Quality & Productivity Engineer/Process Design Engineer

    Bank of America Corporation
    Bank of America Corporation logo

    1993 – 1998

    AVP Sr. Technical Training Specialist - Systems & Operational Support

    Bank of America Corporation
    Bank of America Corporation logo

    1982 – 1993

    Banking Center Assistant Manager/Operations Manager

    Bank of America Corporation

    People I've Reported To

    People I've Worked With

    People Who've Reported to Me

    Where I've Studied

    Digital Solutions – Process Transformation – Customer Experience

    Results-driven, dynamic, digital-solutions executive with incomparable experience accelerating the visions of Fortune 500 companies through exceptional business acumen, influential collaboration and strategy expertise.

    Specialties

    check markAdministrative & Office

    check markGeneral Manager/Location Manager

    check markOperations Management

    check markProcurement

    check markProcess Management

    check markQuality Management

    check markSupply Chain & Logistics

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