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    John DiFrancesco

    Royersford, Pennsylvania

    Workforce Management/Contact Center Consultant

    Independent Consultant

    Specialties

    check markAdministrative & Office

    check markGeneral Manager/Location Manager

    check markOperations Management

    check markProcess Management

    check markSupply Chain & Logistics

    Where I've Worked
    I

    Jul 2018 – Present

    Workforce Management/Contact Center Consultant

    Independent Consultant
    Conduent Business Services Inc logo

    Jan 2016 – Jun 2018

    Workforce Management Business Partner

    Conduent Business Services Inc
    O

    Feb 2015 – Dec 2015

    Workforce Management Consultant

    Omnikron Inc
    T

    Mar 2013 – Dec 2014

    Senior Manager Workforce Operations

    Telerx Marketing Inc
    E

    Feb 2007 – Mar 2011

    Workforce Manager

    Express Scripts Inc
    T

    Jan 2006 – Jan 2007

    Patient Support Contact Center Manager

    Take Care Health Systems
    E

    Jul 2004 – Mar 2006

    Workforce Manager

    Express Scripts Inc
    T

    Jan 2003 – Jan 2004

    Central Station Manager

    the Protection Bureau
    P

    1997 – 2002

    Contact Center Operations Manager

    Pilgrim Baxter Associates
    Where I've Studied

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    Independent Consultant

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