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    James Hogan

    La Honda, California

    Professional Services Delivery Lead \ Lead Architect, Global Omni Channel Journey Management

    Genesys

    Specialties

    Business Intelligence & Analytics

    Database Administration

    Data Science & Machine Learning

    DevOps & Site Reliability

    Hardware Development

    IT Consulting

    IT Security

    Quality Assurance

    Software Development

    System & Network Administration

    Systems Architecture & Engineering

    Technical Product Management

    Technology Management

    Technical Support

    Where I've Worked

    Nov 2018 – Present

    Professional Services Delivery Lead \ Lead Architect, Global Omni Channel Journey Management

    Genesys

    Nov 2014 – May 2016

    Director of Architecture & Advanced Solutions, Contact Center Strategy

    Kaiser Permanente

    Apr 2012 – Nov 2014

    Distinguished Engineer

    Verizon

    Jan 2011 – Apr 2012

    Delivery Lead \ Principal Architect

    Allegis Group

    May 2005 – Aug 2009

    Senior Manager, Customer Enabling Technology

    Accenture
    T

    Jan 1999 – Jul 2002

    Founder & CEO

    ThinAgent.com

    May 2016 – Oct 2017

    Director of Architecture

    Becton, Dickinson and Company

    Ask Me About

    People I've Reported To

    People I've Worked With

    People Who've Reported to Me

    Where I've Studied

    Ask Me for a Referral

    Genesys
    Madison, WI and 3 other location(s)
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