James DeSantis

Aurora, Colorado

Senior Manager - Operations , Western Union

Experience at:
Western Union, Dex Media, Dex Media

I’m interested in mentoring people from:

    Where I've Worked

    Jun 2015 – Nov 2018

    Manager - Executive Resolutions

    Western Union

    May 2017 – May 2018

    Interim Director - Care Center of Excellence

    Western Union

    Sep 2012 – Feb 2015

    Senior Manager - Customer Care

    Dex Media

    May 2010 – Sep 2012

    Senior Manager - Publishing

    Dex Media

    Aug 2009 – May 2010

    Manager - Publishing

    Dex Media

    Dec 2007 – Aug 2009

    Manager - Business & Technical Training

    Dex Media

    May 2005 – Dec 2007

    Senior Trainer/Instructional Designer

    First Data Corporation

    Aug 1997 – May 2005

    Senior Training Specialist

    American Century Companies

    Nov 2018 – Sep 2019

    Senior Manager - Operations

    Western Union
    Where I've Studied

    BS, Management

    Metropolitan State University of Denver

    MBA, Business Administration

    University of Phoenix

    Ask Me About

    People I've Reported To

    People I've Worked With

    People Who've Reported to Me

    Leader of Operations | Customer Care | Training & Development

    Results-driven and accomplished leader with extensive experience in customer care, operations, and training, leading projects, resources, and personnel both domestically and internationally.


    Organization Development & Training

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